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Support engineer

Vleteren
Vivid Resourcing
Publiée le 3 juin
Description de l'offre

We're working with a growing technology company operating in the gaming solutions sector is looking for a (QA) Support Specialist to join its technical operations team.This role combines quality assurance testing, technical troubleshooting, hardware (deployment) and operational support. You will play a key role in ensuring that hardware systems, software releases, and client deployments meet the highest standards of reliability and performance.ResponsibilitiesQA Testing & System ValidationPerform functional and regression testing on hardware and software releases.Validate system stability, performance, and compatibility prior to deployment.Identify, reproduce, and document technical issues and inconsistencies.Assist in improving QA procedures, testing workflows, and release validation processes.Maintain detailed release documentation and testing records.Technical Support & TroubleshootingProvide technical support for hardware and system-related issues.Diagnose and resolve technical faults both remotely and on-site.Investigate recurring system issues and assist in root cause analysis.Support clients during installations, updates, and operational incidents.Work closely with internal technical teams to ensure rapid issue resolution.Hardware Deployment & OperationsPrepare, configure, and deploy hardware systems for client installations.Install and configure equipment on customer sites.Manage hardware inventory and coordinate with suppliers to maintain stock levels.Ensure all deployed systems are tested and operational before delivery.Assist with ongoing maintenance and replacement of hardware components when required.Desired Skills & ExperienceTechnical background in electronics, electricity, IT support, or hardware systems.Experience with QA testing, technical validation, or system troubleshooting.Strong understanding of hardware installation and diagnostics.Familiarity with networking fundamentals and system configuration.Experience supporting physical devices, kiosks, terminals, or gaming systems is considered a plus.Ability to document technical processes and testing results accurately.Comfortable working in both independent and team-oriented environments.Detail-oriented mindset with a strong focus on reliability and quality.The OfferUp to €5kFull package including company carFlexible working environment & remote optionsLaptop and mobile phone with subscriptionHealth and group insuranceMeal vouchersAdditional paid vacation daysOpportunity to work on large-scale hardware and system deployments within a growing technical environment

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