We are seeking a skilled consultant to manage and strengthen relationships between the company and its ecosystem consisting of subsidiaries joint ventures to ensure smooth service delivery. The consultant will act as a strategic liaison between internal teams and affiliated entities, aligning service expectations and operational needs. The role includes defining and implementing a partner intake model for both project-based and business-as-usual services, building tactical relationships, and supporting the development of governance frameworks that facilitate transparent communication and continuous improvement.
Responsibilities:
· Manage and strengthen relationships between the company and its ecosystem consisting of subsidiaries joint ventures to ensure smooth service delivery
· Act as a strategic liaison between internal teams and affiliated entities, aligning service expectations and operational needs
· Define and implement a partner intake model for both project-based and business-as-usual (BAU) services across the ecosystem
· Build and maintain tactical relationships that support long-term collaboration and mutual value creation
· Support the development of governance frameworks that facilitate transparent communication and continuous improvement
· Identify service delivery patterns and proactively address challenges to enhance operational efficiency
· Guide colleagues in elevating operational issues to a tactical level and foster cross-entity collaboration
· Balance business priorities with partner expectations through pragmatic and solution-oriented relationship management
Requirements & Qualifications:
· Proven experience in vendor management, SLA management, and change management.
· Experience in developing and implementing frameworks and processes.
· 4 – 5 years of experience in a similar role
Must have skills:
· Strong communication and stakeholder management skills
· Proven experience in vendor and SLA management
· Ability to work across operational and strategic levels
· High-level understanding of technical concepts related to service delivery
· Experience in developing and implementing frameworks and processes
· Change management capabilities
· Tactical thinking and ability to guide teams toward strategic outcomes
· Ability to support governance setup and continuous improvement initiatives
Nice to have skills:
· Experience with Office 365 and other relevant software applications used within the organisation.
· Experience in the telecom sector
· Familiarity with ao service desk operations, software packaging, and master service agreements