Luxembourg/Colmar-Berg Remote work:The Customer Success Manager will execute and support the customer data requirements from the onboarding process for TaaS to all other TaaS 'back office' requirements, such as customer creation in various platforms, customer presentations, customer invoicing, KPI reporting and other requested customer analytics.
Key responsibilities will include managing all TaaS customer data starting with the customer onboarding requirements and account creation, to managing monthly customer billing to capturing weekly / monthly KPIs for value creation and coordination and preparation for Quarterly Business Reviews for customers. The Customer Success Manager will obtain customer data and communicate and document records with oversight from Pricing and Sales Operations manager. The Customer Success Manager will partner with the Sales and Operation Teams to create communications and sales support to enable complete customer communications. The Customer Success Manager will communicate directly customers assisting with customer questions, account inquiries, reports, and billing.
Customer Success Manager will be responsible for liasing with interanl sales staff to ensure all materials are well understood and accurately represented to fleets and that data is accurately collected from customers. Execute customer onboarding action plan including customer account creation, data control, and customer reporting. Use CRM and other tools to manage customer data from contract, account information, and operation process manaual data. Manage and coordinate monthly customer invoicing process, communicating between finance, sales, and back-office teams to ensure timely and accurate customer billing. Direct any customer billing discrepancies/claims to TaaS team and coordinate remediation efforts.
Support TaaS team with adhoc customer data analytics and requests, including operational support, CRM administration, forecasting, etc. Familiarity with sales, back-office support, operations processes
~ Proficient at business analysis and presentation of data
~ Understanding of data systems in EU (mileage business) preferred
~ Past experience with fleets or automotive customers
~ Multi-Lingual, French and English speaking / writing skills
For any other questions please reach the HR Representative: Elizabeth Kreiner Deadline for applications: