Functieomschrijving
As a Digital Experience Specialist
You will:
1. managing and optimizing digital touchpoints
2. ensuring proper integration of Toyota Insurance Services (TIS) across platforms and channels
3. supporting market rollouts
4. driving data-informed decisions through analytics or user testing
Your responsibilities:
Digital Platform & Website Management
5. Manage insurance-related websites: creation, updates, and content coordination with marketing, agencies, and legal.
6. Ensure compliance with usability and accessibility standards (., EAA).
7. Oversee administration of digital platforms (CMS, consent tools).
Customer Experience
8. Map customer journeys and identify pain points.
9. Facilitate workshops and turn insights into actionable plans.
Analytics & Performance
10. Build dashboards to track KPIs and customer behavior.
11. Conduct performance analysis and benchmarking to support decisions.
Project Management
12. Support launches of insurance solutions across markets.
13. Coordinate with internal teams and external agencies for timely delivery.
Organizational Support
14. Organize meetings and workshops.
15. Ensure documentation and stakeholder communication.
Profiel
Your profile:
16. Bachelor's degree in Digital Marketing, Business, or related field
17. First experience in digital platforms (such as consent management tools, CMS) or website management (blueprinting, site creation)
18. Customer centric mindset & strong service orientation
19. Analytical skills and experience in using digital analytics tools
20. Experience in customer journey mapping
21. Excellent project management, communication and stakeholder coordination skills
22. Independent way of working, determined and assertive, hands-on team player
23. Willingness to identify with the company, its goals and philosophy
You have a Toyota DNA, this means you:
24. wish to develop and are ready to persevere to reach challenging targets.
25. seek facts before making recommendations or decisions.
26. have strong planning and organising skills.
27. enjoy working in a team, respecting others.
Aanbod
Contract:
Permanent contract with competitive salary package.
Place of employment:
Toyota Insurance Management SE, Belgian branch Office (located in Toyota Motor Europe HQ in Evere).
Hybrid way of working (possibility for 2 days homeworking).
Starting date: immediate
We offer a dynamic and challenging multicultural work environment in which competence and quality play an important role. Enhancing personal growth and a real opportunity to invest in your future through on the job development and training. Where your effort, dedication and initiative are rewarded by a competitive and comprehensive compensation and benefits package.