Vos missions
Great assignments await you with our key account clients in rich and varied environments
1. Summary
1. Troubleshooting server related Windows and Azure issues.
2. Additional support on Linux is an asset.
3. Additional knowledge of OpenShift is an asset.
4. Knowledge of DNS, DHCP.
5. Knowledge of networking.
6. Follow-up of Operational solutions.
7. Multiple teams and partners contact.
8. Team player with autonomy, process and procedures aware.
9. Documentation capabilities.
10. Troubleshooting skills with root cause analysis and workarounds.
11. Implement automation.
12. Software packaging for Windows desktop, experienced with Intune and SCCM.
13. Monitoring.
14. At least 3 years’ experience in a Windows and Azure systems environment.
2. Organization
The candidate will be part of the IT Infrastructure team, composed of 2 clusters: Implementation & Lifecycle and Rollout & Support. More specifically, he/she will be a member of the Rollout and Support Operations team, in charge of rollout, maintenance, 3rd line support and monitoring of the infrastructure.
3. Responsibilities
The candidate must be able to install, configure and troubleshoot Windows and Azure systems, integrated with other IT components, with stability and service continuity as key factors of success.
He/she must also be able to configure and review monitoring of such components, to maintain supportability, stability, and performance.
IT Infrastructure team also ensures the highest level of support, and oversees coordination, analysis, follow-up and resolution of incidents and problems. Support will be given in person or by coordination of internal and external partners.
4. Tasks
After a short period of onboarding, the candidate will be responsible for Windows systems. This includes the tasks below:
15. Install and configure (Windows and Azure, Linux and OpenShift is an asset)
16. Support and maintain server systems (Windows and Azure, Linux and ESX is an asset)
17. Monitor systems
18. Manage firewall requests
19. Manage DNS and DHCP requests
20. Upgrade and security patching (Windows and Linux)
21. Follow-up open incidents and changes
22. Assist IT colleagues in meetings, specifically in the scope of Windows systems
23. Write documentation and procedures
24. Follow-up existing procedures
25. Translate technical language to be able to support customers
26. Understand interfaces/flows between systems
27. Automate deployment of scripts and software
28. Manage external partners (contact for incidents, changes, escalations) and internal partners
5. Technical environment
Currently implemented components are listed below. The candidate should master a maximum of these technologies, specifically in the Linux and Windows scope.
29. MicrosoftWindows 10 to Windows 11Windows Server to Windows Server Active Directory, Azure Active Directory, AAD ConnectAzure
30. Linux (is an asset)Red Hat (versions 8 and 9)Centos 9
31. OpenShift (is an asset)Version 4.16 to 4.18
32. DNS - DHCPWindows, Azure, LinuxConfig and troubleshooting on Azure, Windows and some LinuxDocumentation
33. VirtualizationAzure (analysis and request change)
34. AutomationGIT (manage repositories, GITLAB deployments via runners)Powershell scriptingAnsible (creating playbooks, and implementing rollouts)Bash scripting is an asset
35. Monitoring knowledge of the following is an asset:ZabbixDynatrace
36. Applications knowledge of the following is an asset:Jira softwareNetterrain
37. Networking knowledge of the following is an asset:
38. Firewall request: formulate changes based on customer requirementsFirewall rule diagnostics in conjunction with external partnerTroubleshooting general network issues in function of follow up external partner
You have the following skills
6. Profile
The candidate should have at least 3 years of experience of Windows systems.
The candidate must:
39. Have good analysis and troubleshooting capabilities to quickly solve problems
40. Be able to coordinate and plan changes and small projects;
41. Be precise in changes and incidents and perform a regular follow-up;
42. Being certified is a plus
43. Certifications in the following technologies (Windows, Azure, OpenShift, GIT, Ansible, Fortigate…) are bonus assets
44. Be assertive in relation with IT colleagues and business end users, with respect for ideas, skills and interests of all involved people
45. Be able to stay efficient under pressure, and stay flexible with priorities reordering
46. Be able to make the technical translation to customers
47. Have good communication skills
48. Be comfortable with Microsoft Office suite, diagraming software and techniques
49. Being fluent in spoken and written French and English is mandatory, Dutch is a bonus asset
Votre profil
50. You have at least 3 to 5 of professional experiences in IT
51. If you are at least fluent in FR/ENG or NL/ENG it’s best
52. You’re eager to learn, motivated and curious
53. Let’s have a chat !
Advantages
54. Hospitalization insurance (partner/children incl.)
55. Group insurance
56. Dental insurance (partner/children included)
57. 20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
58. 11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
59. Representation fee net per month.
60. Internet fee of € 40 per month.
61. Company car with national fuel card OR Public transport reimbursed OR mobility package.
62. Daily fee of 5.50€ net /day provided.
63. Subscription GSM unlimited calls for Belgium (ITS subscription)
64. Training plan (e-learning - certification at ITS charge)
Extra advantages:
65. Being a rather small team in BE (6 in back-office), we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.
66. Regular follow-up (every 3 to 6months depending on your needs/will)
67. Regular teambuilding to meet-up and have fun (every 3 months more or less)
68. Flexibility and trust
69. Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts
70. Co-optation system because sharing is caring!
Processus de recrutement
71. 1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.
72. Job descriptions sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.
73. Package proposal so we all agree beforehand.
74. Your CV is sent to the different clients you’ve agreed to, to find the best mission for you!