Title: Service Desk AnalystLocation: São Paulo, Brazil- OnsiteContract positionJD:Provide support for Entra ID, Exchange Online, SharePoint Online, OneDrive for Business, Power Platform, and IntuneAssist in re-registering Windows devices with Bunge as Entra hybrid joinedTroubleshoot Outlook, Outlook Web Access (OWA), and mobile email issues.Resolve issues related to Mailbox access, Profile recreation, Autodiscover, Shared mailboxes, Mail flow and permissionsResolve sign‑in, password, and MFA issues related to Entra ID tenant changes, UPN changes, Conditional Access policies, MFA re‑registrationProvide support for mobile device migration (iOS and Android), including troubleshooting issues related to un-enrollment or enrollment with IntuneSupport Microsoft client reconfiguration issues related to Outlook, OneDrive, Teams, and Microsoft Office license activationHandle VIP and high priority issues promptlyProvide on-desk support for critical/high-priority issuesAssist with Teams meeting room reconfigurationsProvide support for all M365 Tenant to Tenant migration related issuesConduct knowledge transition to the Viterra/Bunge IT Team for handling migration related issues, performing first-line investigations, and fixing problems