Join our Team as a Customer Service Officer!
With over 100 years of history, we are Belgium's favorite praline brand. The dedication of our employees is at the heart of our success. They embody our passion and help make our products accessible to everyone. We value commitment, expertise, and professionalism. Together, we create moments of happiness, one chocolate at a time!
Your Responsibilities:
* Act as an intermediary between customers and various internal departments at Leonidas, ensuring impeccable customer service.
* Handle all customer and consumer inquiries, comments, and complaints quickly and adequately, offering appropriate solutions and informing customers of the follow-up on their cases.
* Manually enter orders for certain customers and transmit the information received to the relevant departments.
* Apply store opening procedures and process orders as appropriate.
* Ensure accurate administrative follow-up by processing, managing, and updating customer data and files.
Your Profile:
* Hold a degree with at least 3 years of professional experience in a similar role.
* Excellent oral and written communication skills.
* Strong customer orientation and empathy to ensure customers feel supported and helped.
* Good administrative skills and proficiency in IT tools, especially the Microsoft Office suite. Knowledge of SAP is an asset.
* Perfect command of French and English, and good knowledge of Dutch.
Our Offer:
* A fixed-term contract with an attractive salary package.
* The possibility of teleworking, to combine professional and personal life.
* Professional support aimed at your personal development within a warm and welcoming family business.
* Employee status
* Group insurance
* Meal vouchers
* Year-end bonus
* Holiday pay
* Chocolate sauce for the holidays
* Collective annual bonus
* Remote work opportunities