Job Description:Job Title: Field Support EngineerLocation: Brussels, BelgiumComplete OnsiteIs it Permanent/ Contract: 6 months Contract
Job purpose:The Desktop Support Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization's end user computing environment.Delivering the highest level of support to end users ensuring the most cost-effective use of the business systems and allowing us to gain maximum return on the IT investment.This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, ticketing machines, payment devices and scanners).The person will also help with troubleshooting problems (in person, by telephone, or via remote access) in a timely and accurate fashionand provide end-user assistance where required & directed.On the job training will be given & over a period of time we will help develop your IT know-how in a corporate environment.
The remit of the role includes the following under the supervision of Field Services Manager:Install, upgrade, support and troubleshoot Windows 10, 11, MacOSx, Microsoft Office and any other authorised desktop applications.Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.Install, upgrade, support and troubleshoot Windows based laptop, desktop and MacOSxInstall, upgrade, support and troubleshoot for Self Service ticketing machines, Chip and Pin payment devices.