Our client is based in Brussels.
Customer Service Officer (FR / NL)
Functieomschrijving
As a Customer Service Officer (FR / NL) at our client, you will have the following responsibilities:
* You are the main point of contact for clients and partners. You also work closely with internal teams at our client.
* You ensure that the whole cycle runs smoothly for them, from planning to invoicing.
* You work closely with various internal teams and build lasting relationships with our B2B clients.
* You coordinate and schedule laboratory assignments so that everything is completed on time and in accordance with agreements.
* You handle incoming emails, phone calls and all practical questions from our clients and respond in a professional, solution-oriented manner.
* You are responsible for creating and accurately checking invoices.
* You accurately record client data and orders in the system.
Profiel
The ideal Customer Service Officer (FR / NL) at our client would have the following skills :
* Ideally 4 or 5 years of experience in a Customer Service Departement.
* An experience in invoicing and planning is a great plus !
* You are fluent in both French and Dutch (Mandatory).
* You are solution-oriented.
* You have great &nalytical and organizational skills.
Aanbod
- Inclusive and dynamic work environment
- Autonomy