Job Summary
A Service Desk Agent is the primary point of contact for employees experiencing IT-related issues or requests.
This role requires strong communication skills, a willingness to learn and adapt quickly, and the ability to remain calm under pressure.
Key Responsibilities:
1. Bachelor's degree in Information Technology or related field combined with relevant professional experience;
2. Proven knowledge in end-user assistance and support of information systems;
3. Expertise in SQL, Eclipse, business workflow applications analysis tools (e.g., Kibana), Logfile tools;
4. Familiarity with ITIL principles and frameworks;
The following technical proficiencies are considered desirable:
Knowledge of wiki-based platforms; collaborative sites;
good command over social media networks;
i\Magical Software Automation Product MS-Office, Microsoft Teams exposure considered valuable