We are looking for an experienced ITSM/ITAM Consultant to strengthen our client's team. In this role, you will manage, support, and continuously improve our ITSM/ITAM platform (BMC Helix), contributing both to internal initiatives and customer-facing consulting missions.
You will act as a subject‑matter expert, helping design optimized service management solutions, delivering technical configurations, and supporting the evolution of our tooling landscape. Your work will have a direct impact across the entire organization.
Your mission
As an ITSM/ITAM Consultant, you will:
Platform management & development:
Configure, administer, and troubleshoot NRB's ITSM/ITAM platform (BMC Helix).
Design and implement workflows, forms, business rules, and integrations.
Deploy product updates, identify production issues, and ensure platform stability.
Translate business requirements into technical solutions while ensuring alignment with ITIL best practices.
Support & continuous improvement:
Diagnose and resolve incidents related to the platform.
Manage change requests from analysis through implementation.
Maintain clear, up‑to‑date documentation of configurations and designs.
Identify and propose improvement opportunities for processes and tooling.
Collaboration & consulting:
Work closely with internal teams across the company.
Participate in customer-facing consulting missions.
Communicate effectively with stakeholders, facilitating requirement gathering and change management.
Your team:
You will join a team of ten specialists within the Service & Tooling Integration unit.
You will work closely with experts in Middleware, platform management, and service integration and be coached by Cymon Birtles, your direct manager.
Your profile
Required:
Bachelor's or Master's degree in a relevant field.
Minimum 3 years of experience in ITSM tool administration or implementation.
Strong understanding of ITIL processes.
Experience with workflow engines, CMDB concepts, and asset models.
Ability to translate business needs into technical configurations.
Proficiency in French and English (Dutch is a plus).
Analytical mindset, autonomy, teamwork, and excellent communication skills.
Nice to have:
Knowledge of BMC Helix platforms.
Experience with REST / SOAP APIs, XML, JSON.
Scripting skills (PowerShell, JavaScript, SQL).
Understanding of relational databases (MySQL, MSSQL, Oracle).