**Job Title:** Retail Team Lead
About Us:
We are a leading retail organization with a strong presence in Europe. Our mission is to provide exceptional customer experiences and drive business growth through our team's dedication and expertise.
The Role:
We are seeking an experienced Retail Team Lead to join our team in Brussels. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing your team members' skills and knowledge.
Main Responsibilities:
* Lead by example, ensuring that every area of the store is engaged and performing to deliver world-class customer experiences.
* Create and foster a respectful and inclusive team environment, welcoming and celebrating differences to ensure a supportive, productive, and fun experience for team members.
* Establish a vision for the store, based on key metrics and initiatives, and cascade it to all team members.
* Manage the store's hiring strategy to build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets.
* Support ongoing learning and development of all team members consistently and equitably by providing direct feedback, coaching, mentoring, continuous development check-ins, and leading performance management activities.
* Address all employee concerns and issues, including knowing when to partner with internal support to take appropriate action.
Requirements and Skills:
* Fluent in French and English; any other language is a plus.
* A minimum of ten years of working experience in retail or a service-oriented industry, of which at least five years leading and managing people.
* Able to and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work.
* Sets challenging, focused goals and is motivated and determined to meet or exceed them; is innovative and owns results.
* Agile, identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions.
* Integrity and trust: behaves in an honest, fair, and ethical manner with people.
Benefits:
This role requires the flexibility corresponding to any business operating in a retail and commercial environment, with regards to working hours, schedules, and availability, in respect with local labor law or collective agreements.
Others:
This role requires a valid Schengen working VISA or work permit for Belgium.