General Manager – HotelLocation: Radisson Hotel Liège City Centre, BelgiumPosition SummaryThe General Manager is fully accountable for the overall business performance of the hotel, including profitability, revenue growth, operational excellence, guest satisfaction, talent development, and compliance with brand standards.The role carries full P&L ownership and is responsible for delivering sustainable financial performance while maximizing asset value and ensuring an exceptional guest experience.The General Manager acts as the business leader of the property, balancing operational execution with strategic, commercial, and financial priorities.Direct reports may include:Director of FinanceDirector of Sales & Revenue ManagerFront Office ManagerHR ManagerKey Responsibilities1. Financial Leadership & Profitability ManagementLead and oversee all financial aspects of the property, including:Full P&L ownership and accountabilityAnnual budgeting and business planningMonthly forecasting and variance analysisCost control and expense optimizationEBITDA and GOP growthCash flow monitoringPayroll cost managementFinancial risk managementProductivity and efficiency optimizationMonitor and drive performance against key financial indicators:RevPAR (Revenue per Available Room)ADR (Average Daily Rate)OccupancyGOP (Gross Operating Profit)GOPPAR (Gross Operating Profit per Available Room)EBITDAPayroll %Profit conversion ratiosPrimary objective: maximize profitability while preserving long-term asset value.2. Commercial Strategy & Revenue GrowthDevelop and execute strategies to increase market share and revenue through:Revenue management optimizationPricing and yield strategiesCorporate and group business developmentMICE and events segment growthStrategic partnershipsSales performance monitoringMarket intelligence and competitor analysisCollaborate closely with Sales and Revenue teams to achieve:Revenue targetsMarket penetration growthImproved RevPAR IndexIncreased customer acquisition and retention3. Strategic Leadership & Asset ManagementDrive long-term business performance by:Developing multi-year strategic plansIdentifying growth opportunitiesSupporting investment and renovation decisionsAligning operational objectives with ownership expectationsProtecting and enhancing asset valueServe as the primary liaison between hotel operations and ownership stakeholders.4. Operational Excellence & Brand StandardsEnsure outstanding execution across all operational areas:Guest experience and satisfactionBrand complianceQuality assurance standardsHealth & safety complianceOperational efficiencyService excellence initiativesMonitor key operational indicators including:Guest Satisfaction ScoresOnline reputation metricsAudit resultsService quality indicators5. Leadership & Talent DevelopmentBuild and lead high-performing teams through:Recruitment and succession planningPerformance managementCoaching and leadership developmentEmployee engagement initiativesCulture buildingWorkforce planningCreate an environment focused on accountability, collaboration, and performance excellence.Qualifications & Experience Preferred education:Degree in Finance, Business Administration, Hospitality Management, or related fieldMBA or equivalent advanced qualification considered an assetExperience required:Significant leadership experience within hospitality operationsDemonstrated full P&L management experienceStrong background in financial performance optimizationExperience leading multi-department teamsCommercial and revenue management exposureLeadership CompetenciesStrategic thinkingFinancial acumenDecision-making capabilityCommercial mindsetStakeholder managementNegotiation skillsResilience under pressureStrong communication and influencing abilitiesPerformance Indicators (KPIs)Performance may be measured through:EBITDA growthGOP and GOPPAR performanceRevenue achievementRevPAR IndexOccupancy ratesBudget adherenceGuest Satisfaction ScoresEmployee Engagement metricsMarket share developmentOperational efficiency indicatorsOverall purpose of the role:To lead the hotel as a profitable, sustainable, and high-performing business unit, delivering strong financial returns, exceptional guest experiences, and long-term value creation for owners and stakeholders.Avantages :Assurance hospitalisationCarte essenceChèques repasÉco-chèquesUniformes fournisVoiture de sociétéLieu du poste : En présentiel