Shop Manager Job Description
We are seeking a highly skilled Shop Manager to oversee the daily operations of our store. As a key member of our team, you will be responsible for managing the operational and commercial aspects of the store, ensuring that sales targets are met and customer satisfaction is achieved.
* Key Responsibilities:
* Manage the operational and commercial aspects of the store, including developing and implementing action plans to achieve sales targets and key performance indicators (KPIs).
* Lead and motivate the store team, recruiting, evaluating, developing, and retaining talent to ensure superior customer service.
* Create a work environment based on trust, respect, and accountability, aligning working hours with sales activities and ensuring compliance with health and safety standards.
Required Skills and Qualifications
* Commercial and Operational Management Skills:
* A passion for chocolate and strong commercial and operational management skills are essential for this role.
* Leadership Skills:
* Strong leadership skills, with the ability to inspire and manage a team, are required to drive sales growth and improve customer satisfaction.
* Organizational Skills:
* Excellent organizational skills and attention to detail are necessary to manage multiple tasks and priorities effectively.
Benefits
* Fulfilling Work Environment:
* We offer a dynamic and supportive work environment, where you can grow and develop your skills.
* Benefits Package:
* We provide a comprehensive benefits package, including group insurance, year-end bonus, holiday package, hospitalization insurance, double holiday pay, annual collective bonus, meal vouchers, and disability insurance.