Our client is a leading European UCaaS service provider. The Solutions/Service Architect is responsible for owning the technical and service design aspects of complex opportunities with Tier-1 Service Providers. The role acts as the primary technical authority during the sales lifecycle, translating customer requirements into robust, scalable, and commercially viable solutions/architectures based on the company portfolio.
Experience required
* Strong experience in pre-sales, solution architecture, or service architecture within UCaaS, CCaaS or telecoms.
* Proven experience working with Tier-1 or large Tier-2 Service Providers in a complex, multi-stakeholder environment.
* Deep understanding of carrier-grade platforms, including high availability, resilience, scalability, and performance.
* Knowledge of UCaaS, SIP, voice networks, contact centre platforms, APIs/CPaaS, and integration with OSS/BSS systems.
* Familiarity with cloud and virtualised environments (public, private, hybrid).