Operations Manager (IT Monitoring & APM)
Location: Brussels (Hybrid – 3 days onsite, 2 days remote)
Rate: €382 per day
Overview
We are seeking an experienced Operations Manager to oversee IT monitoring and application performance operations. The role focuses on ensuring operational efficiency, implementing monitoring solutions, and driving continuous improvement.
Key Responsibilities
* Manage daily operations of monitoring and APM tools including AppDynamics, Dynatrace, Icinga, and Splunk
* Design and architect monitoring systems, including technical evaluation, proof of concept, and pre-production testing
* Lead implementation and migration of new solutions into production
* Define procedures and train teams on tools and processes
* Configure and customise monitoring tools to meet requirements
* Establish and track KPIs and operational metrics, and recommend improvements
* Collaborate with internal teams to ensure effective operations
Skills & Experience Required
* Strong knowledge of ITIL best practices in ICT operations
* Hands-on experience with at least one of the following: AppDynamics, Dynatrace, Icinga, or Splunk
* Technical expertise in at least three of the following areas:
* Log management, data monitoring, AI or machine learning
* Application performance monitoring
* Microservices and container architectures
* Cloud-based applications and services
* DevOps, AIOps, or ITIL methodologies
* Network infrastructure (LAN, WAN, firewalls, DNS, proxies)
* Data centre infrastructure (servers, VMs, storage)
Additional Experience
Minimum 6 months' experience in at least two of the following:
* IT monitoring and log management in an operations centre
* IT infrastructure performance (fault, capacity, or security management)
* IT support (Level 1 or Level 2)
* Data mining, metrics, and reporting
* Customer support in IT services