Location: Anderlecht(Hybrid) Languages: English Employment Type: Freelance Start Date: ASAP Context of the mission/objective(s) of the job We are seeking an experienced Delivery Lead / Program Manager to oversee large-scale Pharma R&D Digital Platform programs, specifically managing global CMS solutions (Drupal-based platforms) and their transformation to MaCH architecture (Contentful, next.js, Vercel). The role requires a seasoned leader with strong delivery governance, stakeholder management, risk mitigation, and budget management capabilities. The Delivery Lead will be responsible for end-to-end program execution across 150 global websites, ensuring compliance with pharma regulations (privacy, accessibility, SEO) while managing teams. Responsibilities Program & project management Manage the delivery of 150 Drupal-based websites and oversee their migration to MaCH-based architecture. Define, plan, and execute project roadmaps including intake, scoping, estimation, delivery, and hypercare. Oversee development, QA, UAT, deployment, and support phases ensuring high-quality delivery. Implement risk-adjusted timelines to account for delays while maintaining delivery predictability. Lead project intake and pipeline management, ensuring prioritization aligns with client's global roadmap. Stakeholder management Act as the primary interface with stakeholders (IT owners, Brand, Medical, Compliance, Affiliate teams). Manage governance meetings with bi-monthly demand reviews, ensuring alignment of resource and project planning. Communicate effectively with executive leadership, providing project status, risks, and mitigation strategies. Collaborate with agency partners, QA leads, and functional owners to align deliverables. Budget & resource management Manage program budgets including quarterly forecasts, allocation, and variance reporting. Track budget consumption and provide clear justifications for overages (e.g., additional clean-up, scope changes). Optimize resource planning across internal teams, vendors, and flex resources to avoid idle time and bottlenecks. Drive cost-efficiency while ensuring delivery excellence. Risk & Compliance Management Identify risks early and establish risk mitigation strategies. Ensure websites comply with WCAG accessibility standards, GDPR/privacy, SEO, and security best practices. Coordinate with Security teams to address vulnerabilities and ensure compliance with SLAs. Provide Level 2 & Level 3 support governance and ensure 24/7 incident management for P1/P2 issues. Leadership & team management Lead cross-functional delivery teams across Development, QA, DevOps, and Hypercare. Mentor and guide technical leads and developers, ensuring blockers are addressed timely. Drive collaboration between offshore, nearshore, and onsite teams. Requirements Qualifications & experience Education: Bachelor's in Engineering / Computer Science / IT or equivalent Experience: 10 years in IT Program & Delivery Management with at least 5 years in Pharma R&D digital platforms Proven experience with CMS platforms (Drupal, WordPress) and large-scale CMS migrations to MaCH architecture Strong understanding of ITIL, ITSM processes (Incident, Change, Release, Problem Management) Demonstrated experience in budget management (multi-million EUR programs) Skilled in managing multi-vendor programs and global stakeholder governance Key competencies Project & Program Management: Governance, planning, delivery tracking Budget Management: Forecasting, cost optimization, reporting Risk Mitigation: Proactive identification, dependency management, issue resolution Stakeholder Management: Executive communication, affiliate alignment, partner management Business Analysis: Translating requirements into delivery roadmaps Pharma R&D Knowledge: Exposure to clinical, medical, and regulatory requirements Resource Management: Capacity planning, team leadership, vendor coordination Technical skills Project & Delivery Tools: Jira, Azure DevOps, ServiceNow, HPSM, Office 365 CMS & Digital: Drupal, WordPress, Contentful, next.js, Vercel Database & Reporting: Oracle, MySQL, Power BI Monitoring & Automation: Splunk, Dynatrace Frameworks & Standards: ITIL, ITSM, Agile (Scrum, Kanban), WCAG, GDPR compliance Soft skills Strong communication and presentation skills with executive presence Ability to balance business priorities, technical feasibility, and budget constraints Collaborative leadership style with focus on mentorship and team empowerment Problem-solving mindset with focus on delivery excellence