LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top-notch service and exceeding the expectations of their passengers
Job Purpose
LEVEL is looking to incorporate an E-commerce Specialist for its direct channel, flylevel.com, responsible for leading the commercial performance of the web platform from a business perspective. This role monitors conversion, passenger contribution, revenue generation and funnel behavior, identifying risks and opportunities across markets, routes and devices.
The E-commerce Specialist partners with UX/UI and Digital Insights colleagues to translate performance metrics into business results, and business needs into actionable digital improvements, supporting both booking and post-booking journeys (including online check-in). The role requires a strong analytical mindset, Ecommerce experience and a proactive approach to drive initiatives forward based on impact and effort.
The position reports to the Head of Ecommerce, collaborating closely with Analytics, UX/UI, Revenue Management, Marketing, Payments, Digital and the Business Channel Owner.
Main Accountabilities
* E-commerce Leadership: Partner closely with UX/UI, Product Owners, Analytics and the Head of eCommerce to execute the initiatives you have prioritized based on impact, ensuring alignment, feasibility and effective delivery of developments.
* Business Results: Analyse and report weekly and monthly KPIs (conversion, passengers, revenue, yield and funnel progression) to identify trends, opportunities and risks across routes and markets.
* Roadmap Ownership: Define and drive the business roadmap for flylevel.com, outlining clear actions to increase revenue generation, channel performance and commercial relevance.
* Conversion Optimisation: Define and lead the conversion optimisation roadmap across booking and post-booking flows, prioritising actions based on impact and expected performance uplift.
* Delivery Support: Translate prioritised business actions into detailed requirements, resolving questions during refinement sessions to ensure smooth execution of the e-commerce business roadmap.
Main Skills
* Data-driven & Analytical Skills: Strong ability to convert performance data into actionable insights and prioritise backlog items based on estimated impact.
* Digital Business Mindset: Deep understanding of airline booking flows, post-booking journeys and how new features influence performance.
* Communication Skills: Ability to collaborate with diverse stakeholders and influence priorities effectively.
* CRO Knowledge: Experience with Dashboarding, A/B testing, personalisation, heatmaps, Analytics, SEO principles and digital optimisation frameworks.
* Benchmark & Best Practices: Continuous awareness of digital trends, competitor features and industry innovations to identify opportunities that could improve conversion and customer experience.
* Background: Proven experience in e-commerce, digital performance, CRO, product ownership or commercial digital roles.
Education
Graduated in business administration, digital product management or engineering or a related field.
Experience
4+ years of experience in e-commerce, digital performance, CRO or business ownership, ideally in travel, OTA, airline or digital-first environments.
Languages
Fluent in English and Spanish.
Location
Viladecans-Barcelona
Our Benefits 💙💚
* Staff travel
Enjoy discounted flights with LEVEL.
* Flex Benefits
There are flexible benefits available for services like meals, transport, childcare, trainings, and Health Insurance.
* Employee Cafeteria & Canteen
Start your day right with a delicious breakfast, grab a quick snack during breaks, or choose from a variety of enticing menu options in our employee cafeteria and canteen at special prices!
* Gym Discount
As an employee, you will have access to a special discount on the gym membership. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more!