Function Description
As CCE-E IT Risk & Operations Manager, you will need a strong understanding of cybersecurity, compliance and operational efficiency since you will find yourself at the very heart of some of our Tribe key processes management and execution:
* Asset & Service Management : You will make sure referentials are kept up to date, that their update process is consistent across the Tribe, that our applications are well maintained and our services are properly described, so that our squads can focus on what matters the most: delivering customer value.
* Incident & Problem Management : Sometimes, things don't go as planned. You will be on the deck when the storm bursts, to oversee incident and restore normal operations as quickly as possible, with the least impact on our business and customers. Crisis calls participation, communication on our e-Channels through banners publication, deep root cause analysis, structural corrective actions follow up and regular progress reporting to stakeholders will be part of your daily activities.
* Continuity Management : Having a well thought plan in case of a disaster is already half the way to service restoration. You will have the opportunity to experiment both theory and practice, by first elaborating disaster recovery scenario's then experimenting them live during the yearly bank transversal disaster recovery exercises.
* Risks & Security Management : You will work hand in hand with two key teams of the Security CoE. Risk Management in one hand, to ensure qualitative follow up or mitigation of the risks in the Tribe perimeter, closure in due time of audit recommendations and seasonal control plans execution. Application Security & Vulnerability Management in the other one, to ensure the timely resolution by the Tribe squads of our Channels security threats and vulnerabilities. This position requires a strong understanding of cybersecurity, compliance and operational efficiency.
Education
Master or by relevant experience
Required Experience
At least 5 years of relevant experience
Technical Experience
Mandatory
Excel, Powerpoint other tools used at BNPPF such as Archer or Service Now
Business Experience
Mandatory
* digital security, process improvement and thrive in a fast-paced environment
* Process, risk and asset management
Preferable
* Reporting management
* You can deal effectively with different stakeholders, with different technical and hierarchical levels
* You have proven valuable past experiences in a BNPPF IT tribe environment,
* working in Agile
Soft Skills
You have a passion for digital security, process improvement and thrive in a fast-paced environment
* Negotiating is in your blood: you never lose sight of the end goal of the discussion, but also make sure that you accommodate the customer's point of view and needs
* You remain organized and structured in all circumstances, even under time pressure
* You can deal effectively with different stakeholders, with different technical and hierarchical levels
* You have proven valuable past experiences in a BNPPF IT tribe environment, working in Agile
* You have excellent administrative competences mixed with first-class communication skills
* English is a must with, ideally, knowledge of Dutch and/or French
* Excel, Powerpoint other tools used at BNPPF such as Archer or Service Now are not a secret for you
* Analytical mindset with strong problem solving skills
* Organized / structured approach
* Remain calm and efficient while working under (time) pressure
* Communication skills with the ability to collaborate effectively with cross-functional teams
* Stakeholder management
* Negotiation and persuasion skills
* Process, risk and asset management
* Reporting management
* BNPPF IT landscape setup
* Agile methodology