PpNVISO protects European society from potentially devastating cyber attacks by offering cyber security services to private and governmental organisations, helping them better prepare for, prevent, detect and respond to cyber security incidents. /ppThe company operates on four fundamental values: Proud, Break Barriers, Care and No BS. /ph3Responsibilities /h3ulliOversee the delivery of Managed Detection and Response services to clients. /liliWork closely with the security operations team to ensure SLAs are met. /liliDocument and follow service delivery processes. /liliMonitor service delivery performance and identify areas for improvement. /liliCollaborate with the sales team to align service delivery with client needs. /liliDevelop and maintain client relationships, ensuring their needs are met or exceeded. /liliProvide regular reporting on service delivery performance to senior management. /liliProvide project management follow‑up during the onboarding of new clients in collaboration with the different teams at the client and NVISO. /li /ulpOn the job you will receive training in Security Operations and Project Management principles. /ph3Requirements /h3ulliCitizen of one of the 32 NATO member states. /liliBachelor’s degree in Computer Science, Information Systems or a related field. /lili3–4 years of experience in service delivery management, preferably in a Managed Detection and Response environment. /liliStrong understanding of security operations and incident response. /liliExcellent communication and interpersonal skills. /liliLanguages: Dutch (fluent), English (fluent), German (nice to have). /liliStrong project management skills, able to manage multiple projects simultaneously. /liliExperience with ITIL or other service delivery frameworks. /liliKnowledge of industry standards such as ISO 27001 and NIST Cybersecurity Framework. /liliAbility to work independently and as part of a team in a fast‑paced, dynamic environment. /li /ulh3Benefits /h3ulliTraining budget of €10,000 and 10 days every 2 years. /liliOpportunities to work with and learn from leading experts in European cyber security. /liliEntrepreneurial and agile environment fostering new initiatives. /liliRegular team‑building and fun events throughout the year. /liliPersonal coaching and career development support. /liliFlexible working hours and home office possibilities. /liliFlex Reward Plan. /lili32 holidays. /li /ul /p #J-18808-Ljbffr