Mercier Consultancy is excited to announce openings for French Speaking Customer Service Representatives in Sofia, Bulgaria, along with a comprehensive relocation package. We are looking for enthusiastic individuals who are committed to providing top-quality customer service to our French-speaking clients. In this role, you will be the primary point of contact for our French-speaking customers, assisting them with their inquiries, resolving issues, and ensuring a memorable customer experience. Your efforts will be pivotal in cultivating customer loyalty and satisfaction. Responsibilities Deliver exceptional customer service in French and English through various communication channels Effectively handle customer inquiries, complaints, and feedback Document all interactions accurately in our customer relationship management (CRM) system Collaborate with other departments to ensure comprehensive solutions for customers Gather and analyze customer feedback to inform service improvement Stay updated on our products and services to provide informed assistance Engage in ongoing training sessions to enhance service skills Requirements Fluency in French and English with excellent communication skills Prior experience in customer service or related fields preferred Strong problem-solving skills and a customer-centric attitude Able to manage various tasks efficiently in a fast-paced environment Attention to detail and strong organizational abilities Passionate about delivering outstanding customer experiences Familiarity with CRM systems and customer support tools is an advantage Benefits Competitive Monthly Salary Relocation paid to Bulgaria Help finding apartment Paid training and growth possibilities and more