Join Contraste as a Service Desk Agent.
* Experience: Minimum 3 years in an ITIL environment.
* Technologies : Windows 10, Office 2016, O365, Windows Server, ITSM (SCSM, TopDesk, ServiceNow), Cisco telephony
* Language: Proficiency in French and English (written and spoken)
* Team: IT support within a collaborative and growing team
Contraste Europe is a key player in IT services in Belgium, offering solutions in consulting, cloud platforms, applications, data intelligence, and support. We are looking for a Service Desk Agent to strengthen our support team and meet the growing demands of our projects.
Becoming a Contraster means joining an international, people-focused company in full growth. At Contraste, each team member contributes to diverse and innovative projects.
Your Challenges
As a Service Desk Agent, you will play a crucial role in first-line IT support, responding to users’ needs and ensuring an optimal user experience:
* Provide first- and second-line support to end-users and IT managers in Belgium.
* Serve as the central contact for all internal IT questions.
* Register, analyze, assign, and resolve calls, emails, tickets, and requests via the portal, adhering to set standards, procedures, and SLAs.
* Track and document ongoing incidents and requests, maintaining clear communication with users.
* Actively participate in team meetings and contribute to the support team’s innovation.
* Keep the knowledge base up-to-date.
The Stack
* Client SW environment: Windows 10, Office 2016, O365, Windows Server 2008R2, 2016, 20212 (virtualized)
* ITSM tools: SCSM, TopDesk, ServiceNow
* Telephony: Cisco
Your Profile
* Excellent written and verbal skills in both French and English.
* Secondary degree with 3 years of experience in IT support within an ITIL environment.
* Solution-oriented and proactive, with strong communication skills.
* Resilient to stress, flexible, and able to work well in a team (hours: 7:30 a.m.-6:00 p.m.).
* Able to work autonomously while being a supportive team member.
* Strong IT basics and a genuine interest in the field.
Our Offer
* A career opportunity within a dynamic, fast-growing company.
* A collaborative work environment focused on personal and professional development.
* An attractive compensation package and benefits based on your profile and experience.
Join Us!
Ready for the challenge? Apply now and become a Contraster.