» IT Product Owner Commercial (M/F/X)
IT Product Owner Commercial (M/F/X) (2026-4967)
,, Onbepaalde duur
Our Mission
At Vinçotte, safety is our number one priority. As the largest player in the Benelux, we support organisations – from multinationals and SMEs to self-employed professionals and private individuals – in working safely, efficiently and with a future-oriented mindset. With more than 1,500 experts, we provide objective and advisory services in the fields of inspection, certification, conformity assessment and training. Our sector specialists understand our customers’ needs like no other and guide them throughout the entire life cycle of their installations: from design and installation, through operation and maintenance, to decommissioning. In this way, we help our customers develop their activities safely, efficiently and future-oriented manner. With over 60,000 satisfied customers, we prove that our combination of expertise, advice and technology truly makes a difference. Vinçotte is part of Kiwa, a member of the SHV Family of Companies, and continues to innovate to ensure even greater safety and efficiency.
Function
The IT Product Owner Commercial (M/F/X) is accountable for shaping, prioritising and delivering digital solutions that support commercial growth and customer experience. The role acts as a key bridge between Sales, Marketing, Customer Service and IT, ensuring that commercial needs are translated into end-to-end solutions. This role plays a key part in enabling commercial teams to work efficiently, improving customer experience, and supporting scalable growth through well-aligned digital solutions.
The IT Product Owner Commercial (M/F/X) owns the commercial product backlog, covering both customer-facing solutions and commercial back-office platforms.
You will be based in Vilvoorde and will report to Head of Application & Development.
Your key responsibilities will be:
1. Commercial ownership & prioritisation
2. Act as primary point of contact for Sales, Marketing and Customer Service regarding digital needs and improvements
3. Collect, structure and prioritise commercial demands based on business value, customer impact and strategic alignment
4. Define and maintain a clear product roadmap supporting commercial objectives
5. Make prioritisation decisions and manage trade-offs transparently with stakeholders
6. End-to-end solution delivery
7. Translate commercial needs into coherent end-to-end solutions that improve customer experience, sales effectiveness and operational efficiency
8. Ensure solutions are delivered consistently across the commercial landscape, avoiding siloed or fragmented outcomes
9. Coordinate delivery across multiple platforms and teams to ensure a seamless result for the business and customers
10. Team & collaboration
11. Provide clear direction on priorities, scope and expected outcomes to the team
12. Collaborate closely with other product owners, architects and platform teams
13. Ensure timely, high-quality delivery and continuous improvement
14. Front-office solutions
15. Drive continuous enrichment of the Customer Portal, focusing on usability, self-service and customer value
16. Develop and expand API integration capabilities that enable smooth, scalable and value-driven interactions with customers and partners
17. Ensure a consistent and intuitive customer journey across digital touchpoints
5. Back-office solutions
18. Oversee key commercial platforms, including:Customer relationship management (e.g. Dynamics 365 Customer Engagement)Commercial data and insights platforms (e.g. data platform on Microsoft Fabric, Power BI)
19. Ensure data is reliable, accessible and meaningful for commercial decision-making
20. Stakeholder management & communication
21. Act as trusted partner for commercial leadership and operational teams
22. Communicate clearly on priorities, timelines, dependencies and delivered value
23. Keep internal and external customer needs central in all decisions
Profile
Degree & experience
24. Master’s degree in Economics, IT, ...
25. Experience as a Product Owner, Project Manager or similar role preferably in a digital, commercial or customer-oriented environment
26. Experience with customer portals, digital integrations and data-driven solutions is highly desirable
27. Experience leading or coordinating multidisciplinary teams
28. Experience with Dynamics 365 Customer Engagement is a plus
Skills & competencies
29. Strong business and customer-centric mindset
30. Able to connect commercial strategy with concrete, deliverable solutions
31. Strong prioritisation and decision-making skills
32. Excellent communication and stakeholder management abilities
33. Structured, pragmatic and outcome-oriented
Languages
34. You communicate fluently in Dutch or French and English
Our offer
Interested in joining our teams?
Great! We can promise you that with us you...
35. can count on our Vinçotte community: enthusiastic and driven colleagues
36. get the chance to develop and expand your own expertise
37. learn to work objectively, but are also allowed to think out-of-the-box
38. sign up for a job with impact: your voice helps determine our policy
39. contribute daily to a safe and efficient society
40. can count on an attractive salary supplemented with a company car, extra-legal benefits (meal vouchers, extra vacations, etc.).
Find out more about working at Vinçotte!