Job description
Amaris Consulting is looking for a motivated Support/Helpdesk Specialist to join our team in Brussels. In this role, you will provide 1st and 2nd line technical assistance to users, ensuring smooth operations and delivering high-quality support in a dynamic and international environment.
🔥 Your Responsibilities:
* Provide 1st and 2nd line user support for Windows systems, laptops, and phones
* Troubleshoot hardware and software issues, escalating when necessary
* Assist users with account access, installations, and configuration requests
* Document incidents, solutions, and updates with clear and accurate communication
* Contribute to continuous improvement of support processes and service quality
🎯 Your Profile:
* Bachelor’s degree in IT or equivalent practical experience
* 4 to 8 years of experience in IT support or helpdesk (1st & 2nd line)
* Strong knowledge of Windows environments, laptop configuration, and user support
* Fluent in English and Dutch; French is an advantage
* Excellent communication, writing, and organizational skills with strong stress management abilities
🚀 What We Offer:
* A truly international and multicultural work environment.
* Access to training programs and certifications to accelerate your development.
* An R&D lab where you can explore new technologies and approaches.
* The opportunity to propose and lead innovative ideas within the company.
* Personalized coaching and mentoring from experienced professionals.
* A tailor-made career path, aligned with your growth ambitions.
💡 Why Join Amaris Consulting?
* Agility: Work in a dynamic, flexible, and stimulating environment.
* International exposure: Collaborate with teams in over 60 countries and enjoy mobility opportunities.
* Intrapreneurship: Take ownership of your ideas or create your own Business Unit.
* Supportive management: Your manager will guide you based on your individual profile and goals.
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.