As Team Lead, you will oversee the day-to-day operations of a customer support team focused on wealth and investment services
About the role
* Lead and coordinate the daily activities of the customer support team
* Monitor performance and drive achievement of service quality and KPI targets
* Support workload planning, scheduling, and task allocation
* Coach and develop team members through feedback and performance monitoring
* Identify opportunities for process improvements and service enhancements
* Act as the first point of escalation for complex cases and customer complaints
* Ensure all customer interactions meet quality, regulatory, and compliance standards
* Oversee sensitive operations following the 4-eye principle
About you
* Fluent in Dutch/Flemish or bilingual Dutch & French, with good English
* Previous experience in a customer-facing role within banking or financial services
* Proven experience in a team lead or senior support role
* Good understanding of investment products and capital markets
* Strong communication, leadership, and problem-solving skills
* Customer-focused, organised, and solution-oriented mindset
* Relevant certification (e.g. banking or financial services) is an advantage