ARC Europe is the European expert in automotive assistance founded in 1991 by the leading European automobile clubs. We are experts in assistance & mobility services and we provide high-level services to our B2B customers in more than 40 countries in Europe. We accompany our clients coping with the deep evolution in the automotive industry. As a mobility partner, our strategy is to help our customers responding to their clients' new expectations by offering a comprehensive and customer-centric approach covering the full mobility ecosystem.
We are seeking a Network and Technical Manager whose mission will be to design, develop and maintain a reliable network of roadside assistance partners and car repair garages.
ResponsibilitiesBuild, develop, and supervise an experienced Technical Help Desk team to support the network and optimize roadside repair rates (On-Spot Repair).Collaborate with the Group L&D team to design a continuous technical training path for roadside technicians to strengthen their skills.Provide technical support to the call center, particularly for implementing Help on the Phone processes.Act as the single point of contact (SPOC) on network and automotive technical matters.Work closely with group entities and the European network on various projects.
QualificationsSolid experience in the automotive sector (minimum 7 years), ideally in:Roadside assistance network management.After-sales network management at an OEM or automotive distributor.Technical role, technical support, or warranty management at an importer or national sales company.International experience preferred.Fluent in French and English.
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Conditions:Open to different contract types, with the possibility to evolve into a permanent role.Immediate availability preferred