As the successful Technical Account Manager - Chemical - Water Treatment, you will have the following responsibilities:
* 🤝Client Relationship Management
Build and nurture long-term partnerships with clients, ensuring satisfaction and retention across the Hainaut and Namur regions.
* 📈 Sales Growth & Strategy:
Identify new business opportunities, develop strategic plans, and drive revenue growth through upselling and cross-selling.
* 🧪 Technical Consultation:
Provide expert advice on water treatment solutions, including chemical dosing, monitoring systems, and process optimization.
* 📝 Proposal Development:
Prepare customized offers and technical-commercial proposals tailored to client needs and operational constraints.
* 🧭 Account Planning:
Conduct regular account reviews, set performance targets, and align internal resources to meet client expectations.
* 🛠️ Issue Resolution:
Act as the primary point of contact for troubleshooting, coordinating with service and support teams to resolve challenges swiftly.
* 📊 Reporting & Analytics:
Monitor client KPIs, analyze performance data, and present actionable insights to improve service delivery.
* 🧑🏫 Training & Education:
Educate clients on product usage, safety protocols, and best practices to maximize value and compliance.
* 🧑🤝🧑 Cross-functional Collaboration:
Work closely with supply chain, customer care, and technical teams to ensure seamless execution of services.
* 🦺 Safety & Compliance:
Promote a culture of safety, report incidents, and ensure all activities comply with environmental and regulatory standards.
As the successful Technical Account Manager - Chemical - Water Treatment, you will have the following requirements:
* Proven experience in commercial or key account management, preferably in the water treatment or chemical industry.
* At least a Bachelor's degree or higher in Engineering or Applied Sciences; a chemical background is essential.
* Ability to translate customer requirements into tailored solutions.
* Strong presentation and reporting skills.
* Confidence in engaging with senior-level contacts.
* Flexible, solution-oriented mindset with deep industry insight.
* Fluent in English and French is mandatory.
* Familiarity with digital tools and enterprise software platforms.
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Competitive Salary & Bonus - Attractive base pay with performance incentives and annual reviews.
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Premium Perks - Company car, meal vouchers, and full tech setup (laptop + phone).
* Robust Benefits - Group insurance, hospitalization coverage, and pension plan for long-term security.
* Growth Opportunities - Ongoing training, career development, and clear paths for advancement.
* Flexibility & Balance - Hybrid work options, generous vacation, and a supportive, inclusive culture.