Location: Tielt, Belgium (Full-time on-site, with oversight across Belgium & Netherlands)
Type: Permanent
Compensation: €100,000 – €120,000 base salary
The Opportunity
We are partnering with a market-leading equipment services organisation in the Benelux region to appoint an Operations Director/COO.
This is a newly created executive role following a major ERP migration and facility relocation. The organisation is now entering a critical phase of operational alignment and optimisation. The Operations Director/COO will unify four operational departments - technical service, warehouse, installations, and projects - which currently operate in silos.
This is a hands-on transformation role where success will directly improve customer satisfaction, operational efficiency, and recurring revenue performance.
Key Responsibilities
Operational Transformation
* Lead cross-functional process optimisation initiatives
* Eliminate bottlenecks between technical and warehouse operations
* Implement structured continuous improvement methodologies (Lean, Six Sigma or similar)
* Stabilise operations post-ERP implementation
Multi-Functional Operational Leadership
* Lead four department heads across technical, warehouse, installations, and projects
* Align siloed teams into an integrated operational model
* Strengthen collaboration across Belgium and Netherlands operations
Field Service & Technical Operations
* Optimise field engineering and service delivery performance
* Improve SLA adherence, response times, and first-time-fix rates
* Support growth of service contracts and recurring revenue models
Warehouse & Inventory Optimisation
* Improve inventory management and parts availability
* Drive efficiency across multi-site warehouse operations
* Centralise distribution strategy across Belgium and Netherlands
KPI & Performance Management
* Establish and monitor operational KPIs
* Implement structured reporting and dashboards
* Drive accountability and data-driven decision-making
Ideal Candidate Profile
Must Have:
* Proven experience leading operational transformation
* Strong background in field service / technical service operations
* Experience managing warehouse or inventory-driven operations
* Multi-site leadership experience
* Strong stakeholder management and diplomatic leadership style
* Data-driven mindset with KPI ownership
* Fluent in French, Flemish, and English
* Willingness to work on-site full-time
Nice to Have:
* Experience in equipment, industrial services, or capital goods sectors
* ERP experience (Business Central preferred)
* Experience managing long-tenured teams