The IT Project Manager is a key stakeholder in project coordination concerning all IT-related matters within the company. This individual will collaborate with internal business stakeholders and external support partners to ensure smooth day-to-day operations. The role requires a business-focused expert who can advocate for user needs and take the necessary actions for planning and support.
Key responsibilities:
Business System Support:
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Act as a super-user and system expert for SAP (ERP), specifically for the S4Hana and Coupa modules (with 80% of the projects being finance-related).
* Understand the architecture and process flows of ERP, Process Control, and related manufacturing systems
* Monitor system health and stability.
* Troubleshoot and address system issues, outages, and functional needs, engaging support partners as needed
* Support business users as a subject matter expert on existing and proposed system functionality
* Act as program manager and project stakeholder for system upgrades and enhancements
End User Support:
* Act as the first responder for user desktop issues (hardware and software), engaging the help desk and support partners as needed.
* Facilitate requests for purchases.
* Observe and anticipate user needs, and make appropriate recommendations for improvement.
Infrastructure, Process and Policy:
* Assist users in understanding IT Policy, Process, and Systems.
* Support business leadership in strategic planning and project oversight.
* Coordinate site activities for upgrades and system maintenance.
* Make recommendations for enhancements that will improve system function, capabilities, and stability.
* Bachelor's or Master's degree in IT or engineering field.
* Proven ability to work across functional and regional boundaries, challenge status quo, and handle multiple projects simultaneously while delivering on time and on budget.
* Fluent in English with excellent communication and change management skills.
* 3-8 years' experience in IT role in a global company.
* Mixed skills should include configuration and expertise in SAP Coupa and S4Hana.
They are offering a permanent position in an ambitious international company with an attractive salary and divers' extra-legal benefits (i.e. bonus, company car, 32 vacation days per year, health insurance, pension plan, meal vouchers, mobile phone with subscription, laptop and home office 2 days/week)