Job Description
As a Receptionist, you are the first point of contact for our guests. You will play a key role in delivering a warm, professional and efficient welcome and departure experience. Your goal is to ensure every guest feels valued and well taken care of from check-in to check-out, reflecting the standards and values of Mövenpick Hotels and Resorts.
Qualifications
* Previous experience in a customer-facing role, preferably in hospitality
* Proficiency in English, Dutch and French
* Excellent communication and interpersonal skills
* Strong organizational skills and attention to detail
* Ability to remain calm and professional under pressure
* Familiarity with hotel management software (Opera Cloud) is a plus
* Flexibility to work in shifts, including evenings, weekends and holidays
Additional Information
* Welcome guests upon arrival with a friendly and professional demeanor
* Perform check-in and check-out procedures efficiently and accurately
* Handle reservations, cancellations, and no-shows in line with company policies
* Provide information about hotel services, local attractions, and transport options
* Handle guest requests, concerns, and feedback promptly and effectively
* Manage incoming calls and emails in a courteous and timely manner
* Process payments and maintain accurate records
* Coordinate with housekeeping, maintenance, and other departments as needed
* Maintain a tidy and welcoming front desk area