Job Title: Field Service Manager
Rate: Competitive in line with skills / experience
Type: Permanent
My client a global organization currently seek an experienced Field Service Manager to lead and manage field service operations across Belgium. This is a key leadership role focused on driving excellence in service delivery, ensuring customer satisfaction, and aligning field service activities with strategic business goals. You will lead a team of skilled field service technicians while working cross-functionally to maintain and elevate service quality standards.
Key Responsibilities:
Leadership & Team Management
* Lead, mentor, and develop a team of field service technicians to achieve performance objectives.
* Foster a culture of continuous improvement, high performance, and customer-centricity.
* Oversee recruitment, training, and professional development initiatives.
* Implement Daily Management and Problem Solving practices as part of ongoing LEAN transformation efforts.
Service Delivery & Customer Satisfaction
* Ensure efficient delivery of field services, including installation, maintenance, troubleshooting, and repairs.
* Develop strategies to improve response times, service quality, and customer satisfaction.
* Resolve complex customer issues promptly and maintain high standards of service delivery.
Operational Excellence
* Manage the field service budget and allocate resources efficiently.
* Optimize field service processes to enhance productivity and reduce costs.
* Collaborate with product management, sales, and support teams to ensure smooth execution of service contracts.
Strategic Planning & Reporting
* Develop and execute strategies to drive growth and performance of field service operations.
* Analyze performance data and provide actionable insights to senior management.
* Stay informed on emerging trends and technologies to maintain competitive service offerings.
Compliance & Quality Assurance
* Ensure compliance with industry regulations, safety standards, and company policies.
* Maintain high standards of quality control across all service activities.
Qualifications & Experience:
* Bachelor’s degree in Engineering, Business Administration, or related field (Master’s preferred).
* Minimum 5 years of experience in field service management, leading technical teams.
* Strong understanding of technical service delivery, preferably in healthcare, life sciences, or related industries.
* Proven experience in managing complex service operations, customer relations, and cross-functional collaboration.
* Exceptional leadership, communication, problem-solving, and interpersonal skills.
* Experience managing budgets, timelines, and operational goals.
* Proficiency with service management software and tools.
* Willingness to travel as needed to oversee field operations.
Interested? Apply now for immediate consideration or contact Michael Owusu-Ansah on +44 203 928 6631 – mowusu-ansah@planet-pharma.co.uk
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