What makes Calido Living unique? 😍
According to Calido Living team the best thing about working here is:
🤝 The work environment: collaborative, dynamic and open, without rigid hierarchies, encouraging collaboration and the participation of all.
🌟 The culture: based on clear values such as respect, innovation and entrepreneurship, promoting a strong sense of belonging.
🚀 The professional projection: with constant development opportunities to develop innovative projects.
What will your team be like? 👯
As Guests Services Advisor, you will work as part of the property on-site team, reporting to the General Manager.
What will your mission be? 🚀
The Guest Services Advisor will be the primary point of contact for our guests, providing exceptional customer service and ensuring a seamless and enjoyable stay. This role requires a friendly, professional, and resourceful individual who excels in communication and problem-solving. The ideal candidate will be committed to exceeding guest expectations and enhancing their overall experience. Here's a general description of their duties:
Your main functions will be:
* Guest Relations:
o Greet guests upon arrival and provide a warm, welcoming atmosphere.
o Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy.
o Address guest inquiries, requests, and complaints promptly and professionally, ensuring timely resolution.
o Provide information about the aparthotel facilities, services, and local attractions.
* Reservation Management:
o In coordination with the leasing team, handle reservations, modifications, and cancellations, ensuring accurate records in the reservation system.
o Coordinate with the sales and marketing team to manage special requests and group bookings.
* Communication:
o Serve as the main point of contact for guests during their stay, providing assistance and information as needed.
o Maintain effective communication with other departments to ensure guest needs are met and expectations exceeded.
* Concierge Services:
o Assist guests with transportation, restaurant reservations, and activity bookings.
o Provide recommendations on local attractions, dining options, and events.
* Administrative Duties:
o Maintain accurate guest records and update the reservation system as necessary.
o Process payments and handle financial transactions securely and accurately.
o Prepare and distribute guest-related reports to management.
* Quality Assurance:
o Conduct regular inspections of guest rooms and common areas to ensure they meet company standards.
o Report any maintenance issues or housekeeping concerns to the relevant departments for prompt resolution.
* Feedback Collection:
o Solicit guest feedback through surveys and direct interactions to continuously improve service quality.
o Address any negative feedback constructively and ensure follow-up actions are taken.
What are we looking for? 🕵️♀️
* Previous experience in a guest relations in a hotel environment, front desk, customer service, or hospitality role (1-2 years preferred).
* Proficiency in property management systems and MS Office.
* Strong organizational and multitasking skills.
* Ability to remain calm and professional in high-pressure situations.
* Fluent in English (additional languages are an asset).
* Friendly, approachable, and guest-focused attitude.
* Excellent communication and interpersonal skills.
* Attention to detail and ability to maintain a polished, professional appearance.
* Willingness to work flexible hours as required.
What do we offer? 🍬
* Dynamic and entrepreneurial environment, with cross-cutting structure and opportunities for development and growth.
* The opportunity to create a unique product from scratch with direct impact on residents' lives, offering new housing solutions in a stressed market.
* Teambuilding sessions.