Service Delivery Manager at Pauwels Consulting
Join a thriving environment where your expertise will drive impactful projects in the dynamic telecom industry. Our client is looking for a dedicated professional eager to ensure top‑notch service delivery in mobile access projects.
Responsibilities
* You manage indoor service delivery projects from planning to execution and monitoring.
* You act as the primary point of contact for partners and vendors, overseeing contract and vendor management.
* You ensure compliance with SLAs, KPIs, and quality standards.
* You handle financial forecasting, purchase orders, and invoice follow‑up.
* You collaborate with internal teams (engineering, operations, sales) and external partners to meet customer needs.
* You identify and implement process improvements for efficiency and cost optimisation.
* You mitigate technical and operational challenges during project rollout.
Requirements
* You hold a Bachelor’s degree in Telecommunications, Electronics, or a related field.
* You have a minimum of 5 years of experience in the telecom industry, focused on indoor service delivery or other mobile network projects and operations.
* You possess solid knowledge of mobile telecom technologies (4G/5G), infrastructure, RF design, and equipment for indoor coverage.
* You are customer‑focused, analytical, and possess strong problem‑solving abilities.
* You have strong vendor and stakeholder management capabilities.
* You exhibit financial acumen for budget control and forecasting.
* You have excellent communication, negotiation, and problem‑solving skills.
* You are able to work independently and proactively in a complex environment.
* You are proficient in English and have a good command of Dutch as a plus.
What we offer
Location: Mechelen
Office presence: Tuesday and Thursday, plus regular meetings at partner locations
Start date: As soon as possible
Duration: 6 months, with possible extension
Contract: Freelance or Permanent
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Project Management and Information Technology
Industries
Staffing and Recruiting
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