Job Title: IT Operations Management Expert
ServiceNow ITOM Implementation Specialist
About the Role
We are seeking a seasoned IT Operations Management professional to lead the implementation of ServiceNow ITOM modules. The ideal candidate will have in-depth knowledge of IT operations and service management processes, as well as hands-on experience with infrastructure, cloud, and network teams.
Key Responsibilities
* Design and implement scalable ITOM solutions to meet infrastructure and operational requirements.
* Configure and optimize MID Servers, probes, and sensors for data collection.
* Implement integrations with monitoring tools such as SolarWinds, Dynatrace, and Zabbix.
* Collaborate with IT infrastructure and cloud teams to map services and dependencies.
* Manage CMDB health, data quality, and reconciliation rules.
* Support platform testing, UAT, go-live, and post-deployment activities in an Agile environment.
Requirements
* Strong understanding of IT operations and service management processes.
* Proven hands-on experience with ServiceNow ITOM, especially Discovery, Service Mapping, and Event Management.
* Strong scripting skills (JavaScript, Glide API) and experience with MID Server setup.
* Familiarity with CMDB architecture, normalization, and data ingestion.
Nice to Have
* ServiceNow Certifications (CSA, ITOM Implementation Specialist)
* Knowledge of Service Graph Connectors and IntegrationHub
About the Team
This role is part of a dynamic team that works closely together to deliver high-quality solutions to our clients. If you are a motivated and experienced IT Operations Management professional looking for a new challenge, we encourage you to apply.