Job Description
Responsibilities
OPERATIONS
❖Support operations with customer and/or internal escalations, when certain shipments/orders are demanding for this;
❖Drive solutions for these type of escalations;
❖Handle return orders;
❖Work on and limit structural process issues;
❖Be a first line contact for operational challenges, solutions internally and for the customer.
FINANCE & PROCUREMENT
❖Support with customer invoicing activity (additional costs) with doted line to our financial controller;
❖Analyse tender/bid requirements and prepare guidance to the procurement/pricing;
❖Prepare and assist with tender solutions and routing guides in cooperation with the procurement/pricing;
❖Follow-up on opportunities and tender outcomes and verify wins.
STATS & IMPROVEMENT
❖Provide internal productivity statistics as required;
❖Prepare customer KPIs and analyse carrier statistics;
❖Prepare, verify/correct together with operations, analyse and provide volume statistics to Account Manager;
❖Collect data and analyze trade lanes relating to existing
❖Support in the design and/or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
Exemption Type Exempt (Salaried) Job Requirements
Qualifications/Experience
❖Bachelor's degree in business or relevant field
❖A minimum experience of 5 years in an operational freight forwarding environment is required
❖Strong analytical skills
❖Good user knowledge of IT-applications such as MS Excel and PowerPoint
❖Good knowledge about internal systems such as Meridian and external customer systems such as SAP, OTM, …
❖Good command of Dutch and English
❖Understanding of the procurement/pricing process