Teachable is trusted by creator-educators around the world to grow their impact and income. From online courses and communities to memberships and downloads, Teachable's digital learning products help creator-educators drive meaningful connection and sustainable revenue. With industry-best ecommerce tools, easily toggled on directly within the platform, creators can confidently maximize their earnings, while getting paid directly by their audience. Teachable's unmatched focus on the student learning experience also ensures creators can make a positive and influential impact on their communities—entirely on their own terms. Today, tens of thousands of creator-educators use Teachable to share their knowledge, reaching millions of students around the world. To learn more, visit teachable.com.
Are you ready to join a dynamic, cross-cultural team at an exciting turning point in our company’s journey? Now part of the global Hotmart Company portfolio, whose platforms have helped creators earn more than $10 billion, Teachable continues to take the creator economy by storm as a true industry leader. Together, Teachable and Hotmart are delivering market-leading products that prioritize creator control and flexibility, alongside meaningful partnership and support from our team. If you have big ideas, relish the chance to challenge convention, and deeply believe in the power of creators to shape the future, we want you on our team!
Your Mission
We are seeking a highly analytical and strategic Customer Success Operations Sr Analyst to strengthen our Customer Success strategy and accelerate our go-to-market engine in a rapidly growing SaaS company. You will partner with CS, Finance, Product, Marketing, and Data teams to design scalable processes, implement effective incentives and structures, and ensure execution aligns with business priorities. This is a high-impact role with strong visibility and influence across the organization.
Key Responsibilities:
* Partner with CS and executive leadership to define the go-to-market strategy—including segmentation, sales motions, and revenue growth priorities.
* Design and continuously refine quota-setting frameworks, territory models, and headcount planning to enable scalable growth.
* Develop compensation strategies and incentive structures that drive exceptional performance while aligning with company objectives.
* Build and manage strategic dashboards and frameworks to monitor CS productivity, NRR, Excel/Google Sheets as needed.
* Translate business questions into analytical projects, delivering actionable insights to guide product focus, market entry, and commercial efficiency.
* Drive operational rigor through annual/quarterly planning cycles, cross-functional alignment, and performance reviews.
* Identify and implement process improvements across tools, data flows, and CRM workflows (HubSpot) to enhance efficiency at scale.
Requirements:
* 3–4 years of experience in Customer Success Operations or Business Operations, preferably within a SaaS or technology company.
* Strong proficiency in Excel/Sheets and CRM tools (HubSpot knowledge is a plus)
* Solid understanding of SaaS metrics and revenue motions (new business, upsell, retention).
* Excellent communication skills in English (both written and verbal).
* Proven ability to collaborate cross-functionally and independently lead complex initiatives.
* Comfortable presenting insights and recommendations to senior leadership.
* Bachelor’s degree in Engineering, Economics, Business, or a related field.
Why Join Us?
* Opportunity to work in a high-growth SaaS environment with global exposure.
* Direct impact on go-to-market strategy and revenue growth.
* Collaborative, data-driven, and entrepreneurial culture.
* Competitive compensation and benefits package.
* This is a role based in Brazil, and you’ll collaborate closely with teams across the U.S. and Brazil.
Your work will follow Brasilia Standard Time (BRT), and you’ll be hired as a CLT contract employee with compensation in BRL.
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We believe everyone has a story to tell. If you have a passion for advancing technology solutions, always putting customers first and want to become part of a team that embraces differences and creates trends, build your career story with us. We strive to create a work environment that is fun and inclusive with a sense of work-life balance and charitable giving.
**Responsabilidades e atribuições**
**O que você fará**:
- Avaliar as necessidades de negócios junto com fornecedores, partes interessadas na TD SYNNEX e colegas de equipe de nuvem.
- Criar, manter e otimizar ferramentas de faturamento e otimização de custos, margem e preços. (ambiente Excel e plataformas de e-commerce TD SYNNEX)
- Definir, implantar, gerenciar e otimizar as operações de gerenciamento de pedidos de vendas para dar suporte aos negócios da TD SYNNEX Cloud em toda a região (monitoramento de pedidos, saúde de crédito, SLAs de fornecedores, correção de pedidos, faturamento, relatórios.)
- Definir, implantar, gerenciar e otimizar as operações de gerenciamento de pedidos de compra para dar suporte aos negócios da TD Cloud em toda a região (acesso e treinamento de portais de fornecedores, compras centrais, provisionamento de início rápido, pedidos e fornecedores, suporte a contas a pagar, relatórios.)
- Documentar todos os processos de acordo com a equipe off-shore.
- Definir KPIs/SLAs. Medir e compartilhar resultados.
- Garantir a precisão e a execução do faturamento dentro dos prazos estabelecidos.
- Gerenciar a comunicação constante e eficaz com fornecedores e partes interessadas na TD SYNNEX.
- Monitorar o consumo dos parceiros a fim de identificar discrepâncias indevidas entre ciclos, para otimizar o lucro.
- Interagir com a equipe de Order-to-Cash.
**Requisitos e qualificações**
**O que estamos procurando**:
- Conhecimento sólido de comércio eletrônico
- Sólidos conhecimentos numéricos e estatísticos.
- Conhecimento e experiência avançados em MSFT Excel.
- Habilidades estratégicas e analíticas
- Mentalidade de pensamento fora da caixa
- Capacidade de trabalhar de forma independente e ter responsabilidade individual (propriedade)
- Confortável em trabalhar em uma organização internacional de projetos orientados a resultados.
- Capacidade de trabalhar de forma construtiva sob estresse e pressão, bem como em um ambiente multitarefa.
- O conhecimento do setor de Software/Serviços/SaaS de TI é uma vantagem definitiva
- Experiência em projetos de ferramentas de vendas de licenciamento de software e gerenciamento de nuvem é uma vantagem definitiva
- É desejável ter formação em Engenharia, Economia ou Administração.
**Informações adicionais**
**Condições de trabalho**:
- Modelo de trabalho híbrido
- Horário: Seg-Sex 09h às 18h
Somos a TD SYNNEX (NYSE: SNX), um distribuidor líder e agregador de soluções para o ecossistema de TI.
Somos 22.000 dos melhores e mais brilhantes do setor de TI, que compartilham uma paixão inabalável por trazer produtos, serviços e soluções de tecnologia atraentes para o mundo. Somos um parceiro inovador que ajuda nossos clientes a maximizar o valor dos investimentos em TI, demonstrar resultados de negócios e desbloquear oportunidades de crescimento.
Em nossa essência, somos uma empresa que se preocupa. Nós nos preocupamos com nossos parceiros, nossos colegas de trabalho, nossos investidores e o mundo ao nosso redor. E estamos comprometidos em ser um empregador de escolha diversificado e inclusivo e um bom cidadão corporativo.
**Nossos valores**
**Inclusão**
Sua voz importa.
Com diversas origens, conhecimentos e experiências, nossos colaboradores nos tornam quem somos. Quando buscamos nos entender e reconhecer o poder do indivíduo, demonstramos respeito e dignidade; aprendemos, evoluímos e desbloqueamos o potencial para alcançar resultados excelentes para nossos clientes e vencermos juntos.
Essa ampla perspectiva é parte integrante do nosso compromisso com a diversidade, equidade e inclusão.
**Colaboração**
Ampliamos os pontos fortes.
Atendemos às demandas em constante evolução de nossos clientes e do mercado, trazendo o melhor de nosso pessoal e de nossos parceiros em todos os aspectos da cadeia de suprimentos.
Quando aproveitamos nossa experiência coletiva, ouvimos bem, apoiamos e inspiramos uns aos outros, fazemos mais do que atingir nossos objetivos - fazemos grandes coisas.
**Integridade**
Caráter importa.
Agir com honestidade, transparência, respeito e justiça gera confiança. A confiança fomenta o espírito empreendedor e é um catalisador para a inovação que gera excelentes resultados para nossos clientes.
Quando nos responsabilizamos pelos mais altos padrões, criamos um ambiente aberto e honesto que promove ideias criativas e agrega valor aos nossos clientes, fornecedores e uns aos outros.
**Excelência**
Vencemos juntos.
Entregamos valor aos nossos clientes e fornecedores por meio de nossa forte ética de trabalho e nosso compromisso com a excelência. Buscamos proativamente oportunidad
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**Essential Functions**
- The operations analysts act to meet and not impact or minimize the impact on the customer as to changes or extra demands;
- Always analyze the best way to solve various problems related or not to the operation operation itself;
- Communication has to be clear and constant, aiming at the good of the internal and external information;
- They have a scale of daily activities, so that they can be directed in which activity they must prioritize;
- They are in charge of maintaining fluidity and continuous information for the next work shift;
- Any other task requested by the hierarchical superior, as long as they are not excessively rigorous or any other task requested by the supervisor, as long as they do not contain excessive rigor or are beyond their strengths.
**Competencies**
- Problem Solving/Analysis;
- Results Driven;
- Managing Processes;
- Communication Proficiency;
- Planning Analysis;
- Customer Service Relationship Management;
- Crew allocation;
- Network optimization;
- Resource allocation.
**Required Education and Experience**
- Minimum 1 year in operations or airline crew scheduling experience is preferred;
- Bachelor's degree from an accredited college or university (Minimum On going);
- Hotel or Airline background will be an asset;
- Strong computer skills, with an emphasis on Microsoft Office products especially Excel;
- Ability to effectively manage work load in a fast paced atmosphere;
- Attention to detail and the ability to produce high quality work is a must;
- Exceptional verbal and written communication skills;
- Outstanding relationship management and customer service orientation skills;
- A profound understanding of how political, social and cultural differences between countries, people and cultures affect a successful partnership;
- Flexible to work afterhours based on business demand;
- Multilingual skills are mandatory, English (advanced) and Spanish (intermediate).
**Who We Are**
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
**Other Duties**
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
**Work Environment**
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
**AAP/EEO Statement**
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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Company Overview:
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
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Team Overview:
This position is part of **Fuel Ops**, the operations team behind **99Abastece**, an innovative initiative from our **DriverLab innovation hub**. Our mission is to boost **driver profitability and satisfaction** through a well-balanced fuel marketplace.
99Abastece is a breakthrough product designed to deliver smart, sustainable solutions that improve the daily lives of drivers. As part of an agile and fast-paced environment, we are looking for a **proactive, data-driven professional** to support strategic initiatives, process improvements, and performance tracking, all while contributing to a culture of continuous learning and growth.
Role Responsibilities:
- Supporting the development of incentive strategies to improve the balance of the Fuel Marketplace;
- Analyzing driver behavior to identify pain points and recommend improvements in the refueling journey;
- Monitoring key performance indicators (KPIs) and providing actionable insights to enhance efficiency and impact;
- Mapping, documenting, and helping to optimize operational processes across the team;
- Development and modeling of analyses, especially price elasticity. Additionally, you will:
- **Leverage data** (internal and external) to understand pricing positioning across different cities and products;
- **Drive innovation** by identifying opportunities, proposing new experiments, and collaborating with teams across Pricing, Demand, Supply, and Marketing;
- **Develop engagement strategies** to improve driver experience and retention across all levels;
- **Support marketplace operations**, helping to manage and resolve day-to-day challenges involving drivers and partner gas stations.
Role Qualifications:
- Bachelor’s degree in Engineering, Data science, Statistics, Business Administration, or a related field
- 1+ years of background with previous experience using data to support business decisions
- Advanced level of English.
- Advanced knowledge in MS Excel.
- Basic SQL knowledge.
Familiarity with Python is a plus, but a strong willingness to learn is essential. EEO Statement:
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**Diversity & Inclusion**
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.
This is our ongo
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The Role
We're looking for a highly organized, detail-oriented Fund Operations Analyst with 1 to 3 years of experience to join our team in São Paulo. This is a critical role in our firm's infrastructure, demanding both technical rigor and strong operational ownership.
You will be a key member of our back-office team, working directly with the CFO and senior partners to ensure the efficiency, compliance, and scalability of our fund's operations. You will own the \"engine room\" of an international investment fund — managing offshore structures, investor relations, financial controls, and regulatory compliance across multiple jurisdictions.
This role offers significant exposure to the full lifecycle of a growth-stage VC fund and direct interaction with world-class financial service providers.
Key Responsibilities
· Financial Management & Treasury — Own day-to-day treasury operations for both local (CNPJs) and offshore entities, including accounts payable/receivable, cash flow management, FX operations, and bank reconciliations.
· Fund Administration Management — Manage the relationship with external stakeholders of the fund's US entities, including Fund Administrators, legal counsel, tax advisors, and external auditors (Big 4).
· Investor Relations (IR) Operations — Execute Capital Calls, Distributions, and NAV calculations. Lead LP onboarding (KYC/AML) and serve as the primary point of contact for investor inquiries and reporting.
· Financial Reporting & Close — Lead monthly and quarterly close in coordination with external accountants. Review the fund's financial statements for accuracy and compliance (US GAAP / IFRS).
· Legal & Governance — Review fund documents (agreements, side letters, subscription docs) and maintain the Data Room to ensure audit readiness at all times.
· Fundraising Operations Support — Support capital raising processes, including Data Room management, LP due diligence coordination, and subscription document processing.
· Process Improvement — Continuously identify opportunities to improve operational efficiency and implement scalable processes and tools across the fund's back-office.
Requirements
· 1–3 years of experience in Fund Operations, Fund Administration, Audit (Big 4 or similar), or Corporate Finance / Treasury at a financial institution, investment fund, or large corporation.
· Bachelor's degree in Accounting, Business Administration, Economics, or a related field.
· Exceptional organizational skills and precision in financial data management.
· Advanced proficiency in Excel.
· Ability to interpret financial statements, understand fund accounting principles, and flag risks proactively.
· Ownership mentality — ability to manage multiple workflows autonomously and communicate effectively with senior stakeholders.
· Fluent English
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The Sales Operations Analyst will be responsible for optimizing sales processes, providing analytical support, and managing sales tools to ensure that our sales organization meets its targets. This role requires a blend of proactive thinking, operational expertise, and excellent communication skills.
Responsibilities:
* Act as the primary contact and escalation point for the global Sales team for day-to-day sales operations needs.
* Ensure due diligence is conducted on each new sales opportunity with proper analysis to ensure efficiencies prior to commencing the sales cycle.
* Assist in clean up, maintenance, and enforcement of proper usage of CRM tool and ensure data accuracy and integrity within all internal systems.
* Assist in managing the sales pipeline, coordinating and facilitating sales transactions.
* Manage internal approval process of corporate contracts including calculation of deals’ as sold effective rates.
* Coordination of internal approval process of corporate contracts including final documents review and summary set up in ticketing system (JIRA) and validation with necessary departments for contract approval
* Work closely with Finance to provide oversight and execution of daily, weekly, and monthly reports, including pipeline management, sales analysis, win/loss analysis, and sales metrics.
* Participate in qualification calls with the sales team and senior management and assist in capturing meeting notes and action items.
* Help prepare presentations and materials for the global sales team as needed.
Qualifications:
* At least 2 years of relevant experience
* Strong understanding and experience in working in a global sales team or with a global sales team
* Familiarity with any Sales Force automation tool
* Strong analytical skills with proficiency in data analysis and reporting tools
* Ability to partner cross functionally throughout the company
* Strong MS excel and PPT skills
* Self-motivated and able to work in a fast-paced environment
* Excellent communication skills in verbal and written English
* Knowledge of business communication via emailing, presentations, conference meetings
* Strong organizational and decision-making skills
* University Degree required
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**Company Overview**:
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
**What You'll Do**:
As an Intelligence Operations Analyst, your charter is to transform raw data into actionable insights that drive business growth and success. To do this, you will create and maintain data processes and dashboards that effectively capture and organize relevant information, ensuring data integrity and accessibility. Ultimately, your expertise will drive operational efficiency and foster data driven decision making throughout the organization.
This position is an individual contributor role reporting to the Growth Intelligence Operations Director.
**Responsibility**
- Develop and maintain key dashboards for business teams to understand performance and trends
- Implement optimizations to data models and dashboards in alignment with evolving business needs
- Work with the team to create data solutions that service the broader organization in a scalable fashion
- Collaborate cross-functionally to gather requirements, align stakeholders, and enable data-driven decision-making
- Provide enablement to customers of the team’s data products to increase utilization and single source of truth alignment
- Routinely interact with cross-functional partners and stakeholders and demonstrate abilities to effectively influence without authority
- Generate new ideas, deliverables, or ways of working that can bring benefits to multiple team members
**Job Designation**:
**Hybrid**:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
**What You Bring**:
**Basic**
- 2+ years of experience overall
- 2+ years of experience in data management, BI development, or related roles
- 2+ years of experience with Tableau and creation of complex dashboards
- BS/BA degree or equivalent in Computer Science, Information Systems, Data Management, or a related field
- Experience in SQL with understanding of stored procedures, tasks, views, joins, CTEs, etc.
**Preferred**
- Experience with DTB and/or Python
- Knowledge of SaaS business metrics across sales and ecommerce functions
- Knowledge of Salesforce, Zuora, Eloqua, Iterable data systems
- Proven track-record in fast paced environments
**Life At Docusign**:
**Working here**
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
**Accommodation**
**Our global benefits**:
**Paid time off**:
- Take time to unwind with earned days off, plus paid company holidays based on your region.
**Paid parental leave**:
- Take up to six months off with your child after birth, adoption or foster care placement.
**Full health benefits**:
- Options for 100% employer-paid health plans from day one of employment.
**Retirement plans**:
- Select retirement and pension programs with potential for employer contributions.
**Learning & development**:
- Grow your career with coaching, online courses and education reimbursements.
**Compassionate care leave**:
- Paid time off following the loss of a loved one and other life-changing events.
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Description
The Amazon Brazil team is looking for an Operations Analyst to join the Quick Commerce team. This person will act as the operation's data analyst, responsible for detailed analyses, creation of reports and dashboards that facilitate the operations analyses, monitoring operations and maintaining our high bar to protect customers experience.
The ideal candidate is passionate about using data to identify improvement opportunities and implement practical solutions that directly impact operational efficiency. They have a strong track record of delivering results and experience executing in a cross-functional environment, supported by operational analyses and metrics, as well as enjoying a fast-paced environment, working with large volumes of data, solving complex problems related to receiving, storage capacity and backlog management, and collaborating with cross-functional teams.
Key job responsibilities
- Develop SQL queries and data models to extract meaningful business analyses;
- Analyze complex data sets, identifying trends, patterns, and actionable recommendations;
- Collaborate with technical and operational stakeholders to define data requirements and validate analytical findings;
- Create clear, compelling data visualizations and reports that communicate insights;
About the team
We are a forward-thinking team committed to leveraging advanced analytical techniques to solve complex operational challenges. Our collaborative environment encourages innovative thinking and continuous learning. We value professionals who can blend technical expertise with strategic vision, helping us push the boundaries of data-driven insights.
Basic Qualifications
- Experience in SQL
- Experience mining and analyzing large, complex data sets
- Experience communicating with users, other technical teams, and management to collect requirements, describe data modeling decisions and data engineering strategy
- Experience using data visualization tools
- Intermediate English proficiency
Preferred Qualifications
- Experience using BI tools (e.g., Tableau, Adobe) to visualize data
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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