COMPANY DETAILS
AUTOMATIC SYSTEMS is the world leader in the automation of secure access control. For more than 50 years, we have been designing and manufacturing innovative solutions for pedestrian, vehicle, and passenger access.
Founded in 1969, the company has built its reputation on recognized expertise combining high-end design, reliable single-passage detection, and flow management. This know-how has established Automatic Systems as a benchmark for quality, performance, and product reliability.
A subsidiary of the Bolloré Group, the company relies on a global network of subsidiaries and sales offices across Europe and North America, as well as an extensive network of local and international distributors. It operates four production sites (Belgium, Canada and two in France) as well as three Research & Development centers, which are true innovation drivers.
Our success is built above all on the commitment and loyalty of our employees around the world. We share strong values that guide our daily actions: humility, excellence, courage, agility, innovation, and solidarity.
FUNCTION
Following the implementation of our new ERP system (IFS), we are looking for a Digital Business Support professional to support operational teams during the post-implementation phase and to drive the continuous improvement of business applications, including the IFS ERP.
You will play a key role in change management, helping business teams adopt new functionalities and optimize the use of approved business applications. You will act as the first line of support for business users.
Reporting to the IT department, you will report directly to the Digital Hub Manager.
Your Responsibilities
* Provide first-line support for IFS users: prioritize and monitor requests, working closely with technical teams to ensure fast and effective resolution
* Understand and analyze business needs in order to propose and implement structured improvements within agreed timelines and budgets
* Manage relationships with external service providers within the scope of existing application maintenance (TMA) contracts
* Foster a collaborative mindset and facilitate regular interactions with business teams
* Ensure user adoption of defined processes and solutions to maximize the effective use of the ERP and other related applications
* Ensure clear, positive, and reassuring internal communication regarding achievements, progress, improvements, and benefits
* Provide regular, concise reports to management
PROFILE
Following the implementation of our new ERP system (IFS), we are looking for a Digital Business Support professional to support operational teams during the post-implementation phase and to drive the continuous improvement of business applications, including the IFS ERP.
You will play a key role in change management, helping business teams adopt new functionalities and optimize the use of approved business applications. You will act as the first line of support for business users.
Reporting to the IT department, you will report directly to the Digital Hub Manager.
Your Responsibilities
* Provide first-line support for IFS users: prioritize and monitor requests, working closely with technical teams to ensure fast and effective resolution
* Understand and analyze business needs in order to propose and implement structured improvements within agreed timelines and budgets
* Manage relationships with external service providers within the scope of existing application maintenance (TMA) contracts
* Foster a collaborative mindset and facilitate regular interactions with business teams
* Ensure user adoption of defined processes and solutions to maximize the effective use of the ERP and other related applications
* Ensure clear, positive, and reassuring internal communication regarding achievements, progress, improvements, and benefits
* Provide regular, concise reports to management
OFFER
* Permanent contract
* Attractive salary and benefits package :
*
o Company mobile phone and subscription
* Meal vouchers (€8/day)
* Group insurance
* Hospitalization insurance
* Outpatient care insurance
* CCT 90 bonus
* Year-end bonus
* Year-end gift voucher
* 12 additional RTT days (based on 40h/week)
* Extra leave based on seniority and career progression
By choosing to join Automatic Systems:
* You become part of a company of Belgian origin that has preserved its family-oriented spirit over the years.
* You join an organization that fully masters its operations from end to end and has chosen to prioritize manufacturing and sourcing in Europe and North America.
* You have a real impact and see the tangible results of your work every day.
* You play a meaningful role and take part in the progressive development of business processes across all areas.