Key Responsibilities
OCM
* Work in close partnership with Global OCM Stream lead and country / center OCM lead respectively to review, align and act on all identified OCM activities
* Participate in all country-level OCM activities and take the initiative regarding stakeholder interaction and communication requirements
* Confirm stakeholders for the country and assist with appropriate engagement, communication, actions, etc.
* Provide input and engage with local business for impact analysis
* Escalate issues to Country Project Lead and/or Global OCM Lead
* Utilize global OCM toolkit to prepare and execute local OCM plan and activities
* Resourcing for OCM activities: establish internal Change agents for the country / locations
* Prepare and deliver communications to respective audiences
* Support process mapping work
* Support interaction/cross impact with other initiatives Including joint communication planning
* Manage translation and approval processes as and when required
* Produce OCM deliverables and obtain sign-off as required
Training
* Prepare country / location training plans
* Modify and develop training materials
* Coordinate review and approval of training materials
* Resource and train business trainers as needed
* Plan and facilitate user training
* Translate or coordinate translations as needed
* Produce country deliverables (e.g., job aides, multi-media, etc.)
Key Requirements / Core Capabilities
* Fluency in native language of country
* Good OCM foundational knowledge
* Excellent communication and training skills
* Strong problem-solving skills
* Understanding of the HCM system environment
* Ability to manage country-level risks, issues, and dependencies across the business in support of the country rollout
* Strong negotiation, influencing and diplomacy skills to support the Program in achieving its objectives
Key Interactions
* Global OCM Lead
* Country Project Lead
* Country / location stakeholders
* SMEs – payroll, time and attendance, HR Tech, etc.