Mission.
The mission consists of structuring the flow of IT requests, improving project portfolio management, and evolving the IT department’s delivery model to strengthen its ability to effectively select, prioritize, and deliver IT initiatives.
Beyond project management, the role also aims to improve the organization and overall performance of IT activities by strengthening consistency and coordination between the Build, Run, and Enable functions.
The goal is to enable the IT department to gain visibility, improve delivery efficiency, and enhance control over its hospital information system within a complex and demanding operational environment.
Key Responsibilities
1. Structuring the IT Request Workflow (Demand Management)
2. Establish a structured process for managing IT requests, from the initial expression of a need through to the decision to launch
3. Clarify the procedures for submitting, analyzing, and qualifying requests
4. Structure the scoping phases of IT initiatives (objectives, business value, effort estimates)
5. Establish transparent prioritization mechanisms aligned with business priorities and IT department capabilities
6. Management and steering of the IT project portfolio
7. Structure and steer a coherent and prioritized IT project portfolio
8. Establish or optimize portfolio governance and monitoring bodies
9. Improve visibility into project progress for business departments
10. Ensure consistent resource allocation based on priorities
11. Transforming the IT Delivery Model
12. Evolving IT project delivery and management methods
13. Clarifying roles and responsibilities in projects (IT, business units, vendors)
14. Implement structured practices for project management, reporting, and risk management
15. Improve coordination between Build, Run, and Enable activities
16. Structure the relationship with business units
17. Structure interactions between the IT department and business units
18. Establish mechanisms for regular dialogue on priorities and projects
19. Improve transparency regarding projects, priorities, and delivery capabilities
20. Facilitate trade-offs between business needs and operational constraints
21. Oversee delivery by external partners
22. Strengthen control over delivery by IT partners and suppliers
23. Structure procedures for monitoring supplier commitments and performance
24. Clarify responsibilities between internal teams and service providers
25. Reduce external dependency in project structuring and management
26. Developing the IT department’s operational maturity
27. Supporting project managers and application managers in evolving their practices
28. Implementing common management methods and tools
29. Strengthening the culture of delivery, accountability, and service
30. Contributing to the evolution of the IT department’s operational model to improve the overall performance of IT activities
Required profile.
31. Led IT governance and demand management (Expert, current year experience)
32. Managed IT project and program portfolios (Expert, current year experience)
33. Drove executive stakeholder and business relationship management (Expert, current year experience)
34. Oversaw enterprise programs and strategic IT initiatives (Advanced, current year experience)
35. Directed vendor and service delivery management (Advanced, current year experience)
36. Led organizational change and IT transformation initiatives (Advanced, 1–3 years experience)
37. Designed and implemented IT operating and delivery models (Advanced, 1–3 years experience)
38. Managed IT service management frameworks (ITIL / ITSM) (Advanced, 1–3 years experience)
Languages
39. Dutch – Native / Bilingual
40. French – Native / Bilingual
41. English – Professional working proficiency