Kaldewei is seeking a skilled Customer Service Specialist to join our team. In this role, you will be the direct contact for customer enquiries in the sales process for the BeNeLux region. You will work closely with the field sales team to inspire customers, acquire new business, and manage long-term customer relationships.
As a Customer Service Consultant, your responsibilities will include handling customer inquiries, product consultation, order processing, complaints management, and customer data management. You will also be responsible for researching projects, calculating quotations, and supporting the implementation of construction projects.
To be successful in this role, you will need strong technical knowledge and excellent communication skills. You should have experience working in customer service, preferably in a manufacturing company, and be fluent in French, Dutch/Flemish, and English or German.
This is an exciting opportunity for a motivated individual to join our dynamic team and contribute to the success of our company. If you are passionate about providing exceptional customer service and have a strong background in sales and customer support, we encourage you to apply.
Key Responsibilities
* Handle customer inquiries and provide product consultation
* Work with the field sales team to acquire new business and manage existing customer relationships
* Process orders and manage customer data
* Research projects and calculate quotations
* Support the implementation of construction projects
We offer a competitive salary, flexible working hours, and opportunities for professional development and growth. If you are looking for a challenging and rewarding role in customer service, please submit your application.
Benefits: We offer a range of benefits, including:
* A competitive salary and bonus structure
* Flexible working hours and remote work options
* Opportunities for professional development and growth
* A supportive and collaborative team environment