We are currently looking for a
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Service Desk Agent
to support Digital Workplace services for a leading international environment in
Brussels .
Smart Working Policy:
2 days remote / 3 days on-site
Experience:
Minimum 3 years
Languages:
English (Β2 min)
Key Responsibilities
Perform
Digital Workplace support activities
Manage all types of
user interactions
(phone, ticketing portal, chat, messaging)
Provide
user guidance and support
regarding services, software, and applications
Ensure
follow-up and resolution of incidents and user requests
Required Knowledge & Skills
Strong knowledge of
Workstation support and administration (Windows 10 and above)
Good knowledge of
Microsoft Office applications (Office 2016 and above)
Basic understanding of
server environments (Windows/Linux) and Active Directory services
Knowledge of Basic tasks related to :
Account management
Network setup and protocols
Backup and restore procedures
Antivirus management
Patch and software distribution
Scanning and printing support
Soft Skills
Excellent communication and interpersonal skills
Analytical mindset and strong troubleshooting abilities
Ability to work under pressure while maintaining a positive attitude
Strong customer service orientation and commitment to quality
Proactive and responsive approach to problem solving
Certifications (one of the following preferred)
Windows 10 MCSA
Microsoft 365 Certified: Modern Desktop Administrator Associate
IT Helpdesk Professional (or equivalent)
Google IT Support Professional Certificate
Microsoft Office Specialist (MOS)
Advanced Windows Troubleshooting for IT
Call Centre Associate Certified (or equivalent)
Founded in 1997 in Brussels, UpcoMinds is a reliable IT partner specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.
With offices in Belgium, Greece, and Cyprus, we support organizations across Europe in delivering complex, high-impact technology initiatives. Our team of 200+ professionals operates in an agile and hybrid working model.
Learn more at:
is committed to creating an inclusive working environment where all employees are treated with dignity and respect. We provide equal employment opportunities to all candidates.
Our recruitment consultants will review your CV and contact you shortly. If you do not hear from us within ten (10) working days, please consider that you have not been selected for this role. xphnsxz
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