We're looking for a UX Service Designer NL to join one of our clients' teams.
For who? Employee and Freelancer
What are your responsibilities?
* Design and deliver user-centered service experiences across web and app environments.
* Analyze and map end-to-end user journeys, ecosystems, and service blueprints to identify pain points and opportunities.
* Conduct and synthesize user research (interviews, usability testing, audits, benchmarks, data analysis).
* Facilitate ideation workshops and design sprints with cross-functional stakeholders.
* Translate insights into clear deliverables: journeys, wireframes, prototypes, and service concepts.
* Ensure alignment between user needs, business objectives, KPIs, and technical constraints.
* Promote Design Thinking and foster collaboration across teams.
What are we looking for?
* 5+ years of experience in Service Design, Business Design, or UX-related roles.
* Strong expertise in journey mapping, service blueprinting, and user research methods.
* Ability to turn complex problems into clear, actionable design solutions.
* Comfortable facilitating workshops and aligning multiple stakeholders.
* Proficient with Miro (or equivalent) and Figma.
* Experience working in Agile or iterative environments.
* Native in Dutch, with a good command of English. French is a big plus.
* Autonomous, collaborative, and customer-focused mindset.