A major organisation in the banking sector is expanding its IT Service Management capabilities. The ServiceNow team plays a central role in automating and optimising core IT processes such as Asset & Configuration Management, Release & Service Agreements, Incident & Problem Management, and Operational Continuity.
The consultant will contribute to analysis, design, testing, and integration work within the ServiceNow environment, ensuring stable, scalable, and value -driven IT solutions.
Requirements
· Analyse functional requirements and translate them into technical designs.
· Participate in defining backend structures aligned with architectural standards.
· Create and execute functional and integration test scenarios.
· Review technical documentation and ensure consistent updates.
· Handle incidents and defects, ensuring timely resolution and operational stability.
· Design and validate integrations between ServiceNow and other applications.
· Collaborate closely with cross -functional IT teams to support smooth delivery.
· Focus on analysis, design, coordination, and problem -solving (no hands -on programming).
Required Skills & Expertise
Must Have
· 5+ years of experience in backend engineering or IT analysis roles.
· Strong working experience with ServiceNow (minimum 5 years).
· Solid understanding of testing, quality assurance, and incident/problem management.
· Strong analytical and conceptual thinking skills.
· Familiarity with JavaScript fundamentals or another programming language.
· Experience working in Agile environments.
· Fluency in Dutch and English.
Nice to Have
· Experience with API integrations or API Gateway environments.
· Knowledge of Asset Management or IT Operations domains.
· Curiosity about broader IT infrastructure and related systems.