What you''ll be doing and where As Customer SupportRepresentative you will ensure that our customers (B2B) receivebest in class support through a multichannel approach. We expectyou to be excited to help our customers, to be empathetic and toput yourself in their shoes as we maintain long term relationshipswith them. Listen actively, troubleshoot, and investigate in orderto respond to the request right from the first time. Remember alsothat customer feedback is priceless, and you are in the best spotto gather it and translate it into action so that we improvecontinuously. We are a major player in the market and our servicesreflect it. Key result areas Act as the point of contact for thecustomer to ensure that an efficient and customer focused supportis offered with the aim of having the highest possible level ofcustomer satisfaction. Process incoming administrative andtechnical requests, remarks, and issues (via mail, phone, chat,letters) to ensure that, the most suitable solution is suggested asquickly and as correctly as possible. Analyze administrative andtechnical issues and propose a solution to customers through directcontact Handle event based incidents and interventions Handlecustomer complaints according to the defined process Process andmanage customer data to ensure that we have available the lastestcustomer data/files Create and maintain processes and knowledgebasearticles Update and maintain professional knowledge and technicalskills in the area of technical service to ensure that our ownprofessional knowledge is maximized and that we can apply it withinthe organization in the best possible manner Analyze paymenttransactions Apply KYC procedures Usually, 2nd line support in alarger Customer Support team, may handle 1st line support oranti fraud tasks regardless the size of the Customer Support teamIn a larger Customer Support team, might create solutions to beused by 1st line support or contact customers directly to resolveissues Job requirements This is how you appear in our dreamsComputer literate, usage of the Microsoft Office Suite &Microsoft CRM Dynamics. An on the job training will be providedonsite in Brussels Eye for detail precision is key in our jobAbility to follow but also improve and setup processes Your mothertongue is DUTCH or FRENCH, but you have good command of the secondlanguage (both written and spoken) Our "office" language isENGLISH, so we need you to have a professional working knowledgefor our meetings, trainings, partners and customers You know how tohandle cases in a confidential way Practical information Ourexternal "opening" hours are from 08h00 till 18h00, internally wework with flexible hours but we will need you to start some daysearly (8h00) and on other moments to cover the late shift till 18h(to align with the team) A bachelor degree or higher in a relatedfield is best suitable for this position but experience is alsoextremely valued, so do not hesitate ev