Dynamics 365 CRM - Functional Consultant Belgium
Join our team as a Dynamics 365 CRM - Functional Consultant Belgium at Avanade. We are looking for passionate professionals to implement CRM solutions within the Dynamics 365 ecosystem, focusing on creating innovative Customer Engagement solutions to address our clients' business challenges.
About the Role
Our CRM team manages Customer Relationship projects using Microsoft Dynamics 365 Customer Engagement, focusing on Sales, Marketing, and Customer Service. The Power Platform is a key part of our expertise. We are a cohesive, supportive team led by a dynamic manager, comprising functional, technical, delivery, and pre-sales profiles.
Skills and Experience
* Proficiency in English, French, or Dutch communication
* Curiosity and commitment to continuous learning in CRM technologies
* Team spirit and knowledge sharing
* Experience working on large-scale projects for diverse clients
* MB200, MB210, or MB220 certifications (or pursuing them)
* Knowledge in Sales, Marketing, and Customer Service functionalities of Dynamics 365
About You
* Excellent communication skills in an international environment
* Quality and client needs focus
* Proactive learner and collaborator
* Passion for CRM and Microsoft ecosystem
Key Responsibilities
* Define test plans, scenarios, and cases
* Obtain relevant certifications
* Define and monitor feature implementation
* Draft functional documentation and train users
* Conduct workshops to gather requirements and advise on CRM implementation
* Ensure alignment of solutions with client needs
About Avanade
Avanade is a leading global provider of digital, cloud, AI, and advisory services, with a strong Microsoft ecosystem focus. Founded in 2000, we have over 60,000 professionals across 26 countries, committed to responsible innovation and making a human impact.
Learn More
* Being a Consultant at Avanade: Video
* Geocode Records Fast: Blog
* Customize Dynamics 365 Field Service Schedule Board: Blog
* UNICEF Netherlands: Case Study
Benefits and Culture
We offer opportunities for growth, training, and certifications, a supportive global community, and a culture committed to diversity and inclusion. Our purpose is to build a future that fosters innovation, learning, and impact through empowering our people and encouraging boldness.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job functions: Consulting, IT, Sales
* Industries: IT Services and Consulting
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