COO Horsetrucks & Motorhomes | Stephex Service
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What once began as a dream in equestrian sports has grown into a globally respected brand. Today, his next ambition is clear: to make Stephex Motorhomes shine in the world of motorsport.
To realise this ambition, we are looking for a driven COO Horsetrucks & Motorhomes who shares our passion for quality and service.
The Stephex Group, based in Meise (Belgium), is active in horse trading, real estate and automotive.
We are the market leader in the construction of exclusive horse trucks and motorhomes, and thanks to an extensive dealer network, we serve customers throughout Europe and far beyond.
Our designs are internationally renowned for their high-quality finish, ease of use and refined appearance.
An essential part of our organisation is Stephex Service, based in Merchtem.
There, everything revolves around quality, precision and customer satisfaction.
After production in our factories, our teams guarantee complete customisation and personal service.
From exclusive vehicles to specialised transport solutions: at Stephex Service, we deliver perfection down to the smallest detail.
Are you someone who gets energy from perfection, who likes to take responsibility and derives satisfaction from visible results?
Then you will fit right in at Stephex Service – where passion, craftsmanship and pride makes the difference every day.
The role of the COO
As COO Horsetrucks & Motorhomes, you will manage the entire operational flow of the customer experience — from order to delivery and aftercare.
Your operational coordination starts in the sales department: you monitor the production flow from Belgium, in close collaboration with our production managers in the United States (horse trucks) and Hungary (motorhomes).
You are the link that ensures that every detail is correct and that every vehicle meets the customer's expectations exactly.
Within the Service department, you are ultimately responsible for guaranteeing customisation, monitoring quality and taking customer satisfaction to the next level.
Operational management
* Managing the entire operational chain for horse trucks and motorhomes
* Translating commercial orders into clear production and service orders
* Monitoring delivery and production schedules in collaboration with production sites in Belgium, the US and Hungary
* Continuously improving processes in terms of efficiency, quality and communication
Quality control and customisation
* Ensuring the flawless execution of customisation projects
* Coordinating finishing, technical adjustments and customer-specific requirements
* Ensuring that every vehicle exudes Stephex quality — down to the smallest details
* Responsible for final inspection and customer satisfaction upon delivery
Leadership and collaboration
* Leading the Stephex Service team in Merchtem
* Coordinating service, technical and finishing teams
* Working closely with Sales, Leasing, After Sales and Customer Experience
* Motivating employees and encouraging ownership and craftsmanship
Communication and customer focus
* Acting as a point of contact for internal teams and customers regarding operational questions
* Ensuring transparent communication about status, timing and quality
* Translating feedback into improvement actions and sustainable customer relationships
Strategy and optimisation
* Analyzing operational performance and setting up improvement initiatives
* Reporting to the management team on planning, returns and customer satisfaction
* Contributing to the further professionalisation and scalability of Stephex Service
Benefits
* A key role in the international growth of a premium, fast-moving brand.
* Space for entrepreneurship, creativity, and ownership.
* A competitive salary package with performance-based bonuses.
* Company car, laptop, phone, and additional benefits.
* An inspiring workplace at our headquarters in Meise — the vibrant heart of Stephex Group.
Seniority level
Associate
Employment type
Full-time
Job function
Sales, Customer Service, and Management
Industries
Motor Vehicle Manufacturing and Administrative and Support Services
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