We are currently looking for a Telephony Designer to join a long-term mission in Belgium.
Your Role
You will join a Telephony & IoT team, responsible for the operational management and evolution of IP telephony and call center environments, ensuring performance, availability, and security.
Key responsibilities:
• Design and document IP telephony & call center architectures
• Manage VoIP systems, routing, call flows, and security
• Provide L2/L3 support and incident resolution
• Monitor and optimize system performance (QoS, latency, MOS, jitter)
• Coordinate with vendors and integrators
• Support telephony platform evolution, migration, and expansion projects
Required Skills:
• Strong expertise in IP Telephony (Mitel, Unify)
• Experience with Call Center platforms (Genesys Cloud preferred)
• Solid knowledge of SIP, RTP, VoIP, routing & switching
• Experience with telephony security (TLS/SRTP, SBC, firewalls)
• Knowledge of ITIL processes and monitoring tools (ServiceNow, Nagios, Grafana, or similar)
Languages:
• French: C1
• English: B2
Interested or know someone who might be a good fit?
Feel free to reach out via DM or email - ayushi.pal@templeton-recruitment.com to learn more about this opportunity.