Scope :
The expert will support the ServiceNow Platform Administrator and contribute to the stability, performance, and continuous improvement of the platform, with a specific focus on integrations and CMDB data quality.
Daily tasks :
* Perform general administration and maintenance of the ServiceNow platform, including user, role, and configuration management.
* Support and maintain integrations between ServiceNow and other corporate systems, ensuring reliability, security, and proper data exchange.
* Contribute to the improvement and maintenance of the CMDB, ensuring data accuracy, completeness, and alignment with CSDM principles.
* Manage incident resolution and request fulfilment, escalating issues when needed and ensuring compliance with change management processes.
* Maintain and update technical documentation related to platform configuration, integrations, and infrastructure components.
* Liaise with stakeholders and support testing and deployment of new features, integrations, and upgrades.
Expertise required :
* Proven ServiceNow administration experience, with emphasis on integrations and CMDB management.
* Solid understanding of ITSM and CSDM principles.
* Experience drafting technical documentation and end-user materials.
* ServiceNow Certified System Administrator (or equivalent certification).
* ITIL V4 Foundation Certification, or commitment to obtain it within 3 months of contract start.
* Strong problem-solving and analytical skills, with attention to detail and platform stability.
* Ability to communicate effectively with technical teams and business stakeholders.
Additional skills: experience with API/REST integrations are considered strong assets
Experience:
Minimum of 3 years of relevant professional experience
Language: English-speaking profiles are welcome