As an intern - IT Touchpoint (f/m/d) you will support the team in the Corporate IT Cloud Operations department.
Your responsibilities
Assist with the handout and return of Hardware (such as laptops, tablets, and mobile phones), including helping users with device setup
Gain interesting insights in Involvement in IT projects and initiatives, and the implementation of new technologies or processes.
Help analyse and evaluate incident information and resolutions accurately, supporting the documentation process for IT issues
Support the team by providing onsite support to users by helping resolve technical issues with Hardware and software, ensuring immediate hands-on assistance
Gain insights in strong communication and interpersonal skills by interacting directly with end users, including VIPs and executives, and ensuring a positive user experience
Your profile
You are enrolled in a Bachelor/Master's Degree program with a recognized institution focusing on Computer Science or Engineering and can provide an internship agreement OR have graduated with a Bachelor's degree or similar for no more than 6 months
Ideally, you have already gained first practical experience in the context of internships (e.g. experience abroad, internships) in the IT Support area
Strong analytical and problem-solving skills
Demonstrate flexibility
Team player with good communication skills
You have good knowledge in Windows 11, MS-Office applications, SAP and other Microsoft products
You are fluent in written and spoken English. French would be considered as an asset