The ideal candidates should have at least 1-2 years' experience, but preferably in a medium or large company. You are not expected to have deep IT knowledge but should at least have an understanding of how basic IT commands work. Communication and strong customer service principles are mandatory!
For a global logistics customer, I am searching for x2 freelance IT L2 Support Representatives who will support customers with technical inquiries and help analyze and resolve issues related to applications, data flows, and online solutions.
You will join a team which supports customers in creating the most beneficial integrations for all parties, with a clear focus on large and most valuable businesses. Consults, installs, tests, trains, and maintains automation solutions. They work with customers, as well as with Compatible Solution Providers/Third Party Providers and invoice auditing companies. They have the full automation portfolio at their disposal and put it to the best use for their customers and the company.
Responsibilities
* Providing 2nd line support
* Responding to customer inquiries and resolving technical issues (applications, data, connections)
* Performing quick fixes to solve customer problems efficiently
* Analyzing data to identify recurring issues and customer needs
* Recognizing different file formats such as CSV, ANSI, and EDIFACT
* Working with SOAP and REST APIs, as well as FTP/SFTP connections
* Managing the transfer of additional data flows (such as status updates and invoicing)
* Documenting complex issues and escalating to L3 or implementation consultants when necessary
* Taking over customer implementation tasks after the initial intake conversation
* Collaborating with team members to brainstorm innovative online solutions
* Communicating professionally with customers in Dutch, French, and English
Profile
* Professional and presentable (for video calls via Microsoft Teams)
* Experience in a customer service or support role
* Knowledge of APIs (SOAP/REST)
* Knowledge of File transfer protocols (FTP/SFTP)
* Basic understanding of applications and data analysis
* Customer-oriented with strong problem-solving skills
* Ability to work both independently and as part of a team
* Team player with a can-do attitude
* Customer-focused with excellent communication skills
* Attention to detail and able to work to tight deadlines
* Demonstrated organization skills and excellent time management with the ability to prioritize work based on business needs
* Self-starter, able to work with limited supervision
* Ability to analyze data, as well as to analyze and revise operating practices to improve efficiency
* Task-oriented with good time management
* Good analytical and problem-solving skills
* Able to make independent decisions based on expertise
* Willing to develop in a multinational/multicultural environment
Additional Details
SENIORITY: 1-2 years
START DATE: 1st December latest
DURATION: 24 Months
CONTRACT: Freelance
LOCATION: Brussels
ONSITE POLICY: Onsite presence required during training (3–6 months); afterwards, remote work is negotiable for up to 2 days per week
WORKING HOURS: 8:00 - 18:00 (2 shift system)
LANGUAGES: Fluent English and Dutch, at least medium French
INTERVIEW PROCESS: 1-2 stages
If you are interested, please forward your updated resume to jay.kukoyi@vividresourcing.com to be considered.